Store Manager. Adaptable, organized, customer service experience
Resume:
CALUM DIQUE
**** ** **** **. *******. WA. *****
**********@*****.***
OBJECTIVE:
Motivated and engaging retail leader with 8+ years of experiencing delighting customers and exceeding sales targets, seeking opportunity to drive sales in competitive retail markets.
WORK EXPERIENCE:
General Manager, Assistant Manager Bartell Drugs, Seattle, WA
February 2020 - Present
Promoted from Assistant Manager to General Manager August 2021, and granted oversight of single store location
Supervised employee performance in comparison with current retail goals and metrics
Cash and inventory handling in a central downtown location
Created premium sale locations to increase purchases
Perform staff training
Handle customer complaints and find beneficial resolutions
Store ordering and vendor collaboration
Key Holder, Assistant Manager Yogibo Virginia, VA
August 2019 – February 2020
Created engaging sales routine to delight customers and land sales
Trained employees in a partially commission based sales environment
Rotated demo furniture to ensure a fresh experience
Acted as the driving sales force and provided the highest sales figures monthly
Expressed special offers and deals to prospective customers
Supervisor Martin McColl’s LTD, Manchester, UK
Sept 2014 – July 2018
•Supervised employees in a busy campus retail store, demonstrating exemplary customer service.
•Cash handling, stocking. Identification of items approaching shelf life, and perform price adjustments.
•Assist customers with challenges not able to be addressed by line staff.
•Perform staff training
•Restructure promotional offers
•Monitor for shoplifting and/or aggressive customer actions and take appropriate action to resolve
•Collaborate with vendors on issues with parcels and deliveries.
Team Leader Gen Hospitality Manchester United Football Stadium, Manchester, UK
August 2013 – December 2017
•Office based position requiring demonstrated leadership and the ability to rapidly resolve issues with ease in order to maintain excellent levels of customer service in a very busy environment.
•Supervised 8 staff members
•Address customer issues regarding ticket sales.
•Work with customers by telephone to identify VIP options for ticket sales
•Oversee purchase of corporate events to private boxes worth up to £5'000.
Catering Assistant & Waiter SALE CONSERVATIVE CLUB; WITHINGTON GOLF CLUB, NORTHENDON GOLF CLUB, NEW HAVEN CARE HOME, UK
June 2015 - 2016
•Serving food, taking orders and implementing social skills to make customers feel welcome.
•Read seating plan, order sheets for large event catering.
EDUCATION:
BA Physical Education and School Sport EDGE HILL UNIVERSITY, ORMSKIRK, UK
SKILLS AND CERTIFICATIONS
•Skilled and enthusiastic sales professional
•People manager
•Cash handling
•Microsoft office suite (Word, PowerPoint, Excel)
•SPSS
•DBS certificate
•First aid awareness certificate
VOLUNTEER POSITIONS
•Wellfield Primary School (2008 – 2014)
•All Saints Primary School (2010 – 2014)
•Ashton on Mersey Sports Academy (2010 – 2012)
•Sale Leisure Centre (Summer 2012)
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