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Desktop Support Training Specialist

Location:
Johannesburg, Gauteng, South Africa
Posted:
December 11, 2021

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Resume:

CURRICULUM VITAE

SHADRACK MZIKAYISE MLOMBILE

Home Address : ** ******** ****

Groeneweide

1459

Boksburg

Cell Phone : 084-***-**** ( Shadrack Mlombile)

E-mail : adpmld@r.postjobfree.com

Personal Details

Surname : Mlombile

Initials : MS

First Names : Mzikayise Shadrack

Gender : Male

Marital Status : Married

Date Of Birth : 18 August 1970

Nationality : South African

Health : Good

Criminal Offence : None

Own Transport : Yes

Suitability for the Role

JOB RELATED QUESTIONS

(Education, Experience, Skills & Competencies, Soft Skills, Systems)

1.

1REQUIREMENTS:

1.1Completed Matric?

1.2Do you have experience in the Office Automation industry/Telcom’s?

1.3How many years of experience do you have as a PABX technician? 3-5 years

1.4Do you have experience with the following PABX:

1.4.1 Panasonic

1.4.2 Xorcom

1.4.3 Yeastar

1.4.4 Grandstream

1.4.5 3CX

1.4.6 Alcatel

1.4.7 Yealink

1. REQUIREMENTS:

1.1 Yes

1.2 Yes

1.3 13 years

1.4 Do you have experience with the following PABX-

1.4.1 Yes

1.4.2 Yes

1.4.3 Yes

1.4.4 Yes

1.4.5 Yes

1.4.6 Yes

1.4.7 Yes

2.

Do you have exp in the following:

2.1 Proven experience servicing customers

2.2 Doing callouts to clients

2.3 Providing technical support

Yes/No

2.1 Yes

2.2 Yes

2.3 Yes

Certification

●Certificate in Electronics and Computer Systems – City and Guilds of London

●MS Word proficient

●Windows for workgroup architecture

●Windows nt architecture

●PC Engineering (1993)- Damelin

●COMPAQ Course (2000)- Compaq

●MCSE 2000 – Desktop, Server and How to do Business with Compaq Certificates (2004)- Compaq

●OmniPCX Enterprise Introduction (4400 Alcatel pabx) - Alcatel University

●OmniPCX Enterprise Basic 1 (4400 Alcatel pabx) - Alcatel University

●ACFE (Alcatel Certified Field Engineer)- Alcatel University

Year 2011

●Man3000 Certificate (2011) – Man3000

●CCNA Cisco Certificate (2011)- CTU

●Networking Basics Certificate (2017) - Panasonic

●Hikvision CCTV Certificate (2017) – Sensor Security

Year 2017

●Panasonic KX-TE Series Basic Certificate (2017) - ECN

●Networking Fundamentals (2017) - Juniper

●Panasonic KX-HTS Certificate (2017) - ECN

●Patton Gateway Installation & Configuration Certified (2017) - ECN

●NS500 (not yet certified) (2017)

●Xorcom IP-PBX certificate (2017) – Xorcom Institute

Year 2019

●Yeastar Basic Certificate (IP pbx) (2019) – Yearstar

Year 2020

●Grandstream Door Entry Solution Certificate (2020)- Grandstream Academy

●Grandstream Network Certificate (2020)- Grandstream Academy

Year 2021

●3CX Basic Certificate (2021) - 3cx Academy

●Computer Networking (2021) - Charles Sturt University (Online Short Course)

●Digital Forensics (2021)- Charles Sturt University (Online Short Course)

●Yealink Certified IP Phone Engineer (2021)-Yealink Academy

Technical Skills & Competencies

●Excellent knowledge of Microsoft operating systems and productivity software

●Excellent knowledge of computer hardware, functions, troubleshooting and resolution (Latops & Desktops)

●Basic working knowledge of networking concepts including but not limited to (LAN / Cabling /DNS / DHCP/ WAN Environments)

●3G/4G, wireless networking and APN Configuration

●Working knowledge on printers (scan to email setup, toner replacements and net connections)

●Strong admin and asset management skills

●Knowledgeable in AD Administration (account lockouts, DHCP –reserve IP based on MAC Addresses)

●Experience in Vendor and 3rd Party Management

●IP and Analog CCTV setup and support

●Analog, Digital, IP and SIP phones configuration

●Telephone and Data Cabling

●Point to Point setup

●Desktop support, Server Support, Software Support, Hardware Support, LAN Admin

●Alcatel PABX(Telephone system) (configure trunks (digital and analogue), create, assign, and activate users’ extensions, programming using Unix and Linux Command line )attending to 3rd party site meetings, replacing, and programming new hardware, VOIP and also software updates.

●I have an extensive knowledge in Alcatel PABX(Telephone system) (configure trunks (digital and analogue), create, assign and activate users extensions, programming using unix and linux Command line )attending to 3rd party site meetings, replacing and programming new hardware, VOIP and also software updates. I belief my experience in both Data and Voice will be highly useful in your organization and also eager to learn more. Also have experience on the following systems Panasonic and Yeastar Pabx and Hikvision CCTV, Huawei wireless router.

Employment

Company : Africa Sun Oil (Oil Refinery)

Position : IT/PABX/CCTV Technician

Period : 28th April 2021 – 30th September 2021

Duties:

●Installing and programming of Yealink and Hikvision CCTV Surveillance systems. Installation of 20 IP cameras in the Refinery (July 2021), Upcoming Project, to install 30 Cameras in the Crusher and Boiler (October 2021). Also have experience in configuring IP phones. IT Support Veeam Backup, Configure Desktop Machines,Maintaining Ricoh and Samsung Multifunction Printers.

Company : Nashua North East

Position : PABX/CCTV Technician

Period : Jul 2019 – Dec 2019

Duties:

●Installing and programming of Panasonic and Yeastar Pbx and Hikvision CCTV Surveillance systems. Linking of pabx system to ECN voip network. Attending to site meetings with 3rd party companies. Connecting wireless Telkom routers to pabx system. Installation of outdoor LTE Antennas. Also have experience in configuring IP phones (Yealink, Panasonic, Grandstream and Samsung Gigaset including indoor IP base station.

●Attended to site meetings with 3rd party companies.

●Connected wireless Telkom routers to PABX system.

Reason for leaving : Contract ended. (Company Shutdown)

Company : Nashua North East

Position : PABX/CCTV Technician

Period : Jul 2017 – Apr 2019

Duties:

●Installed and programmed of Panasonic PBX and Hikvision CCTV Surveillance systems Linking of PABX system to ECN VOIP network.

●Attended to site meetings with 3rd party companies.

●Connected wireless Telkom routers to PABX system.

Employment Type : Sub Contractor.

Company : Bytes Communication System

Place : Boksburg

Position : PABX Field Technician

Date Started : 3rd July 2006 - 30th April 2011

Reason for leaving : Further My Studies

Duties @ Bytes Communications Systems

Fault Finding ( Software and Hardware Upgrade and Repair Alcatel PABXs

Create / Maintain new telephone extensions(Analog & Digital)

Attend to Site Meetings with other 3rd Party Service Provider (Orion,Telkom, Telepassport etc).Working with ISDN, BRI and Analog Trunks etc

Reference

Name: Donald Adams

Contact: 082-***-**** (Technical Manager)

Company : Uthingo Management (pty) Ltd

Place : Auckland Park

Position : P.C Support and Training Specialist

Date Started : 1st NOVEMBER 1999 – September 2005

Reason for leaving : Company lost license to operate

Duties @ Uthingo Management

building, upgrading & repairing pc`s configuring pc`s for the network (nt 4), installing internal /external fax modem cards, installing new computers on the network

installing n.t work stations

supporting users on the following software

1. ms-office

2. windows 95, xp, 2000 and 2003

3. windows nt 4.0,windows 2000 and windows 2003

4. nt 4.0, 2000 and 2003 servers (creating users)

5. setting up microsoft exchange on the workstations

6. sql server,

7. arcserver for backups

Company : Xerox S.A (pty) Ltd

Place : Isando

Position : P.C Technician

Date Started : 7th NOVEMBER 1994 – 31st October 1999

Reason For Leaving : Wanted more challenging job

Duties @ Bytes Document Solution (Xerox)

building, upgrading & repairing pc`s, configuring pc`s for the network (banyanvines), installing internal /external fax modem cards, installing new computers on the network, making sure that all the computers are y2k

compliant nationwide and installing n.t work stations

supporting users on the following software

1. ms-office

2. windows 95 and windows 3.11

3. windows nt 4.0

4. nt server (creating users)

5. setting up microsoft exchange on the workstations

6. installing and supporting dial-up network

7.clonning workstations(for faster installations)

Work Experience Ends Here…



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