Auditor Customer Service

TANZILA PATHAN

***********@*****.*** SAI SATYAM PARK

PUNE INDIA

Tanzila Pathan

BUSSINESS MANAGEMENT

AUDITOR

To work in an organization that has equal career growth opportunities

Supported by professional environment where I can utilize and

Enhance my knowledge.

ACDEMIC QUALIFICATIONS

BACHELOR IN BUSINESS MANAGEMENT & INERNATIONAL BUSINESS

FOREIGN LANGUAGE GERMAN A2 LEVEL WITH 72%.

CERTIFICATE COURSE INBUSINESS ENGLISH WITH GRADE ‘A’.

PERCEIVING IELTS

WORK EXPIERENCE

2018

Experience with AMAZON as an GERMAN LANGUAGE SPECIALIST for 6 Months.

Hands on Experience in Customer Queries Handling for an Online Shopping portal AMAZON.

Experience working in continues delivery model, through providing resolutions right from ordering till end delivery.

Good verbal and written communication helped in providing resolutions for Refund, Replacement and other financial issue through E-mail, Chats.

2019 – till date

UPS LOGISTICS as an BILLING ADUITOR.

Extensively worked in Billing UPS Shippers by resolving any query faced while billing shippers and continuous Quality Checks.

Managing Continuous Integration and Continuous Delivery through resolving all the shipment issues.

Performed key role in identification of Duplicate Bills and avoid a financial loss by double billing.

Managed in Billing in different sections for Receiving shippers,

Third - party as well Prepaid Shippers.

More than 2 years of Experience Billing and providing customer satisfaction through an smooth and fast resolution.

Hands on AUDITING the work Processed by the Admins for Quality Output.

INTERNSHIP PROJECT ACTIVITIES

Co Name

Profile

Duration

KEY Responsibilities

MAXHYPERMARKET INDIA PVT LTD

Corporate Tie-Ups for Corporate Gifting.

3 Months

“Corporate Gifting Tie-Ups” for Corporates.

Tie-Up of Upto 3 Lakh was lead by me.

Planning and forecasting of sales .

EXPERTISE OFFERED

Proactive Nature

Excellent Communication Skills.

Excellent Computer Knowledge.

Maintaining Accurate Records

Effective Management

Vendor and Customer Coordination.

PERSONAL DETAILS

Name: Tanzila Pathan

Address: Sai Satyam Society Wagholi,Pune-412207

Ph.No- 951******* / 913-***-****

Date of Birth: 24 JUNE 1997

Languages known: ENGLISH, HINDI, MARATHI and German

-DECLARATION:

I hereby declare that all the above information is true the best of my knowledge and belief.

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