Production Coordinator, Customer Service, Shipping and Receiving
Resume:
Carmen Zeron
Rialto, CA ***77
Phone 951-***-****
Objective
Objective Looking for a Managerial position in which I can utilize my expertise of over 37 years in the garment industry. Team player works and performs very well under pressure. Computer literate, MS Office, Excel, Word, IBM AS400. Fluent in both English & Spanish.
Summary of qualifications
My experience in the garment industry has been obtained by getting involved in all areas, not just from a desk but physically going to the “firing line”, thus helping me understand the position of my co-workers. Team player, works and performs very well under pressure.
C Computer literate, MS Office, Excel, Word, IBM AS400
Work experience
Imports Production / Shipping Manager
BBCO INC DBA Lunachix
Aug 2012 - Jan 2020
• Responsible for sourcing garment production factories China/Vietnam, followed garment factories compliance, review and provide customer compliance requirements to factories as well, submitted cost requests and challenged factories to get the best cost possible. Prepared tech packs for factories, issue production orders. Follow up WIP on a weekly basis.
• Placed fabric/trims buys and negotiated costs with domestic and overseas
fabric/trim vendors. Followed up strike off for approval.
• Acted as a liaison with Production Dept/customer service
Dept./Accounting Dept and Shipping Dept to ensure on time shipping and minimize
cancellations and/or chargebacks and if needed obtain extensions.
• Requested pickup and delivery appointments with carriers and DC., prepared BOL’s, packing list and all documents required for carries as well as customer.
• Prepared invoices for our Accounting Dept., submitted all proper documentation,
from factories, vendors and customer documents required for payments.
Customer Service
Jem Sportswear
April 2008 - May 2012
• Managed and coordinated the C/S Dept team. Follow up of Customer orders received and process on time, worked with the sales rep. on variances and discrepancies on orders and confirmations. Worked with sales rep. and Production Dept. to avoid cancellations and if needed obtain extensions. Prepared reports for weekly C/S Production Meeting. Worked with Shipping and receiving to ensure that all pick up appointments were done on time. Implementation of Customer Routing and Vendor Compliance Manual.
• Acted as a liaison with Production Dept/customer service
Dept./Accounting Dept to ensure on time shipping and minimize
cancellations and if needed obtain extensions.
• Inventory Control, processed all finished goods receivers in the system in a timely manner, run reports before and after final counts, resolved all discrepancy issues.
Shipping Manager
La Belle Fashions
Sep 2005 - Mar 2008
• Acted as a liaison with Production Dept/customer service
Dept./Accounting Dept to ensure on time shipping and minimize
cancellations and if needed obtain extensions.
• Requested pickup and delivery appointments with carriers and DC.
• Prepared invoices for our Accounting Dept.
Production Planner Manager
Rampage Clothing
May 2000 - Aug 2005
• Responsible for coordinating and projecting Fabric Purchase for the
Sportswear Division as well as coordinating pattern makers and making
sure that production would meet customers’ deadlines.
• Verified accuracy of information on cost sheets and set up on the
computer.
• Acted as a liaison with salespeople and Production Dept. to minimize
cancellations and if needed obtain extensions.
• Prepared reports for our weekly Customer Service & Production Meeting
and discussed any special projects.
Production Manager / Coordinator
Heart & Soul
Apr 1997 - May 2000
• Responsibilities included coordinating the Production Department and
Design Department, Monitor and expedite patterns based on completion
requirements.
• Allocate cuts to contractors, taking into consideration their plant’s
capacities, and scheduled work programs with contractors to ensure a
consistent quality and minimize chargebacks.
Production Planner Manager
Rampage Clothing
Jun 1990 - Apr 1997
• Responsible for coordinating and projecting Fabric Purchase for the
Sportswear Division as well as coordinating pattern makers and making
sure that production would meet customers’ deadlines.
• Verified accuracy of information on cost sheets and set up on the
computer.
• Acted as a liaison with salespeople and Production Dept. to minimize
cancellations and if needed obtain extensions.
• Prepared reports for our weekly Customer Service & Production Meeting
and discussed any special projects.
Customer Service Manager / Production Coordinator
La Belle Fashions
Jan 1984 - May 1990
• Started with manual systems, order entry, invoicing, issuing cuts,
involved in conversion to computer system IBM36.
• Reviewed fabric position, issued cutting tickets for coordinate groups,
maintained salespeople informed on delivery schedules.
• Entered and maintained Cost Sheets on computer, reviewed and
prepared any special needs for new customers.
• Prepared factor assignment, obtained credit approval for all orders.
References
Available Upon Request
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