MUHAMMAD USMAN

Str #* house #* Moh. Ahmedabad, Lalamusa, Gujrat Pakistan

+92 -336-***-****

adpm8y@r.postjobfree.com

Professional Summary:

• Over 5 year as a Certified Salesforce.com Platform Advance Developer and Admin and excellent experience as Salesforce Consultant as well.

• Extensive experience with the Salesforce.com development life cycle, application design patterns, Integration patterns and Deployment Planning

• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.

• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.

• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.

• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.

• Proficient in dealing with functionalities related to sales cloud, service cloud, Pardot, Community Cloud, Custom Cloud and OMS (Integration with SFCC & SFOMS)

• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management

• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.

• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.

• Extensive exposure to Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

• Created customized UI as per the client and application requirements using Visualforce

• Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.

• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.

• Experience in data migration from Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Export Data,

• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.

• Working with different aspects of Web Services (XML, WSDL, SOAP, and REST).

• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts)and Dashboards and Report folders for different user profiles as per the requirements.

• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.

• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.

• Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.

• Worked on Salesforce. combased development enhancements and implemented lightning applications from the scratch.

• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.

• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.

• Developed Lightning Component Framework and also built Lightning component using aura framework.

• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

• Built reusable UI/UX components with lightning component framework.

• Strong experience with source control tools Git,, built salesforce code from the repository.

• Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.

• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations. Work Experience:

Contour-Software - Islamabad (01-2021 to Present)

Salesforce Senior Consultant (Developer + Administrator)

• Independently manage more than 7 org at a time.

• Manage more than 500 users per each org.

• Meet with client on weekly basis and gather the requirement.

• Configured and gathered requirement for the application to meet business requirements.

• Work on complex automation, triggers, development and all kind of custom integrations.

• Migrate org from one salesforce environment to another salesforce environment.

• Work on all kind of configuration and development.

• Migrate the million of record from one org to another org.

• Implementations of Salesforce OMS + Service Cloud + Marketing Cloud.

• Work on flows and triggers for OMS

• Working on Batch + Schedule Classes for data sync with External system.

• Integrate with HubSpot for Transactional email using API. DATAWIZ - Islamabad (03-2020 to 01-2021)

Salesforce Architecture

• Salesforce architecture work directly with client to lead the project. Where I have to create the propertyware(Property management system). From start to end.

• I have design the data model for my client to according to propertyware.

• Migrate the data millions of from propertyware to salesforce.

• Build automation according to client requirement.

• Create the Portal for Property Owner, Tenant Portal and Applicant Portal.

• Integrate the third party application integrate the Payment gateway in Tenant Portal.

• Integrate the DocuSign, SMS360, Showmojo

Ciberspring International – Islamabad (01-2018 to 02-2020) SENIOUR SALESFORCE DEVELOPER

• Hands on experience of Salesforce applications, such as Sales Cloud, Service Cloud, Salesforce Health cloud, Pardot, Marketing cloud (Understanding), Salesforce Communities, Salesforce Lightning, and Custom Components, Customized applications, Sites.com Pages and Customer portals and Salesforce Platform.

• Gather Business requirements from the client. Setup Project Kickoff calls to suggest cost-effective solutions.

• Involve in developing business requirements, specifications, process flows, application design, application configuration, testing and deployment

• Design and implement business technology solutions focused on cloud-based business applications, specifically, Salesforce.com

• Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution.

• Designed various Webpages In Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to deferent queues base on the type of Customer enquiry

• Setups Apps, Objects, Page Layouts, Related Lists, Tabs, Roles, Profiles Validation Rules, Workflow Rules, Sharing Rules, Approval Processes

• Setup Service cloud including (Knowledge base, SLA, Live Agent)

• Setup Communities for Partner and Customers Portals.

• Integration with Box,DocuSign, Twilio, Desk.com, Shopify, Quickbooks Plumlogix - Lahore (01-2016 to 01-2018)

Senior Salesforce Developer/Admin

• Daily administration and support including different type of Customization with Sales force ORG.

• Managing multiple users, profiles and roles, customization of objects, fields, record types, page layouts, Visual force Pages, writing own Apex code, writing apex trigger, Automation using process builder/ Workflow/ Flows Builders and Validations Rules.

• creating Reports and Dashboards depending on the Client need and Requests.

• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns build Custom Objects business requirements and needs, different Reports, and Dashboards for Management Staff.

• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

• Experience in SFDC such as Apex, triggers, Batch Apex, Schedules, Queueable, Future methods, dynamic apex and visual force with lighting Communities Components and Templates.

• Experience in Apex Data Loader, Script Data Loader, and force.com IDE migration from org to org. MAF - Jehlum (06-2015 to 01-2016)

Salesforce Developer/Admin (Internship)

• Administration of user management, including training staff in different departments on how best to use Salesforce modules.

• Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Modify as needed.

• Maintain and create workflow rules, validation rules, formula fields and escalation rules.

• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials. Salesforce Development (Apex Classes, Trigger, Visual force page). Education:

Master in Computer Science (2014 - 2016)

University of Gujrat, Gujrat (Pakistan)

Certifications:

• Salesforce.com Certified Platform Developer 2

• Salesforce.com Certified Platform Developer 1

• Salesforce.com Certified App Builder

• Salesforce.com Certified Administrator

• Salesforce.com Certified Service Cloud Consultant Languages:

• Urdu

• English

• PUNJA

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