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Customer Service Director

Location:
Smiths Station, AL
Salary:
open
Posted:
December 13, 2021

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Resume:

Sheree Guest

**** * *** **. *** # **-B, Smiths Station, Al. 36877 918-***-****

adpm8s@r.postjobfree.com

Professional Skills

LEADERSHIP

Demonstrates exceptional leadership skills.

Provides coaching and training for associates on daily activities to ensure, a high degree of cooperation in different functions.

Ensures a safe and healthy work environment for the public and associates where professional standards are necessary and applied OSHA, EPA, CDC, and MSDS.

Cross trains associates and follows up on skills and certifications in training and demonstrations.

Marketing services and product to create a network of clients that can utilize the facility for their own promotions.

Manages and executes the development of associates by delegating authority when necessary to match associate’s readiness for ensuring their goal.

Recognition of individual and team performance with positive reinforcement. Organized, problem-solving and decision-making skills.

Demonstrates a strong commitment to time to build teams and build effective channels of communication on operational and employee relation issues.

RETAIL and SALES

Provides training for product knowledge, and keeps employees informed of upgrades.

Follows planogram displays from shipments that are delivered for service, price accuracy, professional standards, and retail sales exceed customer service in the business and self-capabilities

Customer Service is a priority for sales and service.

Schedules appointments for time management and to multi-task for productivity and accountability, in sales and customer service.

Recruiting and networking for future growth.

HR/PAYROLL/OFFICE

Hiring employees by reviewing performance and interaction skills.

Prioritizes to maximize time management; planning proactively to avoid a crisis.

Maintains a steady effectiveness in the event of a crisis and is present until operations normalize.

Collaborates with associates on performance reviews, documents performance and corrective actions as administered in a timely manner.

Collects accounts that are due, create invoices, receipts, deposits, and works with spreadsheets.

Payroll, tracking hours, vacation times, and scheduled times off.

Open door policy to enlist employee’s suggestions to process improvement.

Strong oral and written communication skills and excellent interpersonal and leadership skills.

Demonstrates the ability to positively motivate a team’s goals and success,

Experience in Microsoft Office, PowerPoint presentations, Word, Excel, Guest Vision, PeopleSoft, Excel charts, and processes.

EMPLOYMENT SUMMARY

Brazilian Body Wax-Columbus- Wax Tech.- Columbus, GA.-10/2021-present

European Wax Center - Wax Technician – Auburn, AL.- 11/2020 – 07/2021

Director - Cosmetology College –Tulsa, OK- 05/2019- 04/2020

Spa Director – Medical Spa –Tulsa, OK - 02/2017-11/2017

Skin specialist-Self Employed TX& OK- 08 /2015 – 04/2020

Trainer/Instructor -Cosmetology School, Tulsa, OK-06/2012- 08/2015

School Director- Cosmetology School, Tulsa, OK. - 07/2007-05/2012

Sheree’s Salon Studio – Salon Spa owner, OKC, OK. – 02/1988- 04/ 2004

EDUCATION

Argosy University - BS International Business Administration/ Marketing

Master Instructor Oklahoma, Alabama. And Georgia license

Life Insurance – Oklahoma, Alabama, and Georgia Life Insurance license

MEMBERSHIPS AND HONORS

International Women’s Association, Sigma Beta Delta, Phi Beta Lambda, Magna Cum Lauda.



Contact this candidate