Administrative Assistant Customer Service

CONTACTS PROFESSIONAL SUMMARY

EDUCATION

Yaba, Lagos State.

+234 70 6800 8338

*********@*****.***

B.Sc.

Sales Assistant Dec. 2020 – Oct. 2021.

AIICO Insurance Plc. Festac, Lagos State.

WORK EXPERIENCE

MASS COMM BUSINESS ADMINISTRATION CUSTOMER SERVICE SALES

Mass Communication

Information Management

News Production/Reporting

Public Relations Management

Content Creation

Advertising, Brand Mgt.

Media Relations, Social Media

Marketing, Sales, Business

Office Administration

Project Management

CORE COMPETENCIES

CHIDERA AKUEKWE

Profound record of sales development and office administration while demonstrating excellent marketing, planning, and organizing skills.

Achievements in building customer relationships that increased new viable accounts by 64% and decreased operating costs by 44%.

Result-driven with excellent relationship-building skills and proficiency in driving business growth through sales and marketing strategies.

Skilled in designing and employing effective communication strategies to improve branding, public relations, advertising, and business growth.

Dedicated individual with a solid work ethic and commitment to collaborating with cross-functional teams towards business progress.

• Drive day-to-day sales on both existing and new customer accounts.

• Provided accurate/current information on sales, promotion & policies.

• Provided advice while resolving client inquiries, questions, and issues.

• Managed and resolved client conflicts, issues, problems, and challenges.

• Designed and implemented client acquisition and marketing strategies.

• Built customer relationships that increased new viable accounts by 64%.

• Coordinated efforts with the marketing team to increase sales by 66%

• Increased customer base by 50% via assertive selling and sales campaign.

• Provided 7+ innovative sales ideas and effectively implemented 3 ideas. B.Sc. – Mass Communication

(2nd Class Upper)

University of Lagos.

2019.

Senior School Certificate

Holy Child College.

2015.

TECHNICAL SKILLS

MS Word

MS Excel

MS PowerPoint

Computer Application

Administrative Assistant Oct. 2018 – Jan. 2019.

Multi Choice (DSTV Media Sales). Victoria Island, Lagos State.

• Provided administrative support while maintaining a client database.

• Answered and directed phone calls while booking travel for staff.

• Decreased operating costs by 44% by sourcing superior alternatives.

• Develop minutes of meetings while maintaining document filing systems

• Arranged, coordinated, and scheduled appointments, meetings, and events.

• Maintained files, documents, and records for audit trail and compliance.

• Handled all phone calls, mail, and other office communication systems.

• Assisted in executing administrative processes for daily office operations.

• Ordered and took stocks of office supplies while preparing documents.

• Liaised effectively with a wide range of staff and external stakeholders. PROFICIENCY

Communication

Time Management

Decision Making

Cost-Effectiveness

Change Management

Commercial Acumen

Analytical Thinking

Vision, Innovation

Hands-on, Flexibility

Proactivity, Leadership

Planning, Negotiations

Productivity, Motivation

Adaptability, Multi-tasking

Collaboration, Accountability

Interpersonal, Organizational

PROFESSIONAL SKILLS

• Strong interpersonal and communication (both verbal and written) skills and ability to effectively work within a diverse workforce.

• Excellent communication, interpersonal, organizational, leadership, and problem-solving skills.

• Proficiency in organizing, coordinating, and communicating with senior executives and other employees.

• Strong organizational skills, attention to detail, and ability to demonstrate initiative and be pro-active, showing confidentiality. Customer Service Representative Jan 2016 – May 2018. St. Christopher Bakery and Confectionery Limited.

PRIOR EXPERIENCE

Soft Skills Training (2021).

Jobberman.

TRAINING/CERTIFICATION

Contact this candidate