KRISTIN WHITE

***** ******** *****

Brooksville, Fl 34604

adplo8@r.postjobfree.com

727-***-****

SUMMARY

Experienced Medical Billing Specialist with a proven capacity to troubleshoot issues to ensure customer satisfaction while addressing customer concerns with speed, accuracy, and professionalism. Maintain Customer Satisfaction and contribute to company success. Ability to provide highly advanced technical customer service skills to members of the public in matters related to ambulance billing questions and complaints. Relocating to Florida Dec 20, 2021.

In-depth claims knowledge Commercial insurance knowledge Customer service-oriented Complaint handling and resolution

HIGHLIGHTS

HIPAA compliance

Excellent communication skills Medical terminology

Data Entry

ACCOMPLISHMENTS

SQM World Class Call Certified 4 years in a row.

Graduated with Honors-St. Petersburg College

EXPERIENCE

ADA COUNTY PARAMEDICS

Boise, ID

Medical Billing Specialist 09/2016 to 12/01/2021

Processes medical billings, including private payment, private insurance, liability insurance, Indigent Services, Workers' Compensation, Medicaid, Medicare, Veterans Administration, contracted services with hospitals, correctional facilities, and law enforcement agencies;

Maintains medical and billing records;

Maintains information relating to special contract billing accounts;

Ensures that all billing sheets and flow sheets from field personnel are received;

Assures charges are correct for services delivered;

Prepares, reviews, and sends statements and insurance billings;

Answers questions from patients, patient representatives, attorneys, and insurance companies;

Researches issues and billing complaints to bring resolution;

Enters account activity and payment schedules into database;

Posts and processes insurance denials;

Prepares and submits appeals for denied claims;

Prepares and mails statements and reports;

Maintains confidentiality of healthcare information in compliance with the Health Insurance Portability and Accountability Act;

Maintains a working knowledge of medical terminology.

BLUE CR

BLUE CROSS OF IDAHO

Boise, ID

Customer Service Agent II 01/2013 to 09/2016

Excellent Customer Service Claims Knowledge

Knowledge of Health Care Benefits and Contracts Take Payments and submit for processing Knowledge of Medical Terminology

Resolve member issues in regards to claims, health care benefits, explain appeals procedures. Accurately Research Claims and Health Care Benefits

High Call Volume Active Listening Skills Attention to Detail

Data Entry and Retrieval

Troubleshoot customer issues

Tracking calls appropriately

GEM COUNTY SHERIFF'S OFFICE

Emmett, ID.

Emergency Communications Officer 04/2012 to 10/2012

Answered Multi-line phones for 911 and Non-Emergency calls for service

Dispatched calls for service for Police, Fire and Ambulance in order of priority Fast Paced environment Dealt with a Diverse Public, usually under stressful situations and conditions.

Active Listening skills

Queried subjects for Drivers License and Warrants Checks Entered and Removed Warrants.

Data Entry and Retrieval

LIFE ALASKA DONOR SERVICES

Anchorage, AK.

Clinical Coordinator 09/2009 to 04/2010

Knowledge of Medical Terminology

Confirmed Donor Registry

Cornea recovery, including recovery site preparation and post recovery procedures. Coordinate, facilitate, Book Flights and perform tissue recoveries.

Gather and accurately assess patient medical records to determine donor suitability.

Assist with surgery, preservation, packaging and labeling, and shipment of tissue recovered. Attention to Detail and Strict Adherence to donor guidelines, including HIPAA

Spoke with potential donor families about the donation process and completed necessary legal paperwork for donation to proceed.

Communicate effectively with external/internal entities: coroners, funeral homes, families, hospitals, and other departments

ADVANCED RESEARCH INSTITUTE

New Port Richey, FL

Clinical Research Coordinator 9/2001 to 08/2009

Extensive review of Medical History of potential research subject

Extensive and Accurate Data Collection and entry

Knowledge of Medical Terminology.

Knowledge of Office Terminology and procedures

In Depth Review of protocols for Pharmaceutical Research Trials Strict Adherence to FDA, HIPAA guidelines and regulations.

Quality Assurance on patient charts

Processed Blood and Plasma samples

Packed and shipped bio-hazard samples with Accurate shipping documents.

Ordered and received supplies

Verified order accuracy and reconciled orders

EDUCATION

College of Western Idaho, Nampa, ID. 01/2015 to 06/2020

Took extra classes toward Nursing BS Degree.

(23 Credit Hours) 3.826 GPA

ASSOCIATE OF ARTS: ELEMENTARY EDUCATION/PRE- NURSING PRE-NURSING

St. Petersburg College, Tarpon Springs, FL,

Elementary Education/Pre-Nursing Graduated with Honors 2002-2009

72 Credit Hrs.

Eustis High School, Eustis,FL.

Graduated 1984

SKILLS

Ability to work with a Diverse Public, work under stress and remain calm and courteous. Data Entry Alpha Numeric

Data Entry 10 Key Medical Terminology Typing- 55 WPM

Data Collection, Entry and Retrieval Posting payments to patient accounts Knowledge of Medical Codes and claims. Multi-line Telecommunications system

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