Office Assistant Document Control

Responsible Office Assistant possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.

Personable with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Skills

Meeting planning

Records management systems

Document retrieval

Memo preparation

Data entry documentation

Inventory systems

Account balancing reconciliation

PC proficient

Senior leadership support

Professional and mature

Invoicing and billing

Multi-line phone systems

Schedule management

Multitasking and prioritization

Project management

Social media management

Dedicated team player

Self-starter

Event coordination

Confidential document control

Appointment scheduling

Experience

Advanced Care Physical Therapy Baltimore, MD

Administrative Assistant 08/2003 - Current

Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.

Prepared packages for shipment by generating invoices and setting up courier deliveries.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Liaised with senior and executive administrative assistants to handle requests and queries from senior managers. Monitored attendance records by taking note of staff vacation time, sick days and personal days.

Maintained inventory in administrative building supply closet to prevent shortages of supplies.

Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.

Arranged travel and hotel accommodations for domestic business meetings and trips.

Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Increased office organization by developing filing system and customer database protocols.

Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.

Planned and executed successful corporate meetings, lunches and special events for groups of up to 100

Solicited vendor quotes to determine optimal material purchase pricing.

Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.

Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.

Updated web pages and social media profiles with engaging and current content.

Developed key relationships with vendors, including printers and shipping agents.

Reported client activities from conventions and events to assist customer satisfaction.

Reviewed and analyzed marketing campaign responses to pull relevant data.

Maximized branding initiatives by preparing marketing packages and advertising collateral to secure prospects and increase sales.

Proofread marketing collateral to remedy mistakes in spelling, grammar and syntax.

Created product promotion plans and marketing initiatives to increase brand awareness.

Strategized approaches to meet objectives and capitalize on emerging opportunities.

Education and Training

Seton High School Baltimore, MD High School Diploma

Medix School Towson, MD Medical Secretary

Chesapeake AED Life Saving CPR & AED Certification

ACPT Pool Operator Pool Operator Certification

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