Rebecca Zepeda

P.O Box ***** Deering, Alaska, ***36, USA 907-***-**** adpln9@r.postjobfree.com

Qualifications Profile

Highly driven professional with solid experience and expertise in identifying and removing operational inefficiencies and implementing measures for supporting business performance. Ability to maintain strict adherence to high standards of quality and business growth throughout all phases of operations management. Possess knack for designing effective methods to monitor processes and improve systems, processes, and best practices. Skilled in collaborating across internal functions to enhance customer experience and empowering staff to meet/exceed expectations. Adept at gathering and analyzing data, identifying opportunities for improvement, and developing plans to drive business growth.

Areas of Expertise

Team Building

Relationship Building

Budgetary & Cost Control

Customer Service

Sales Management

Regulatory Compliance

Operations Management

Inventory Management

Management Reporting

Professional Experience

USPS, Deering, AK

Postmaster 07/2015 – Present

Engage with customers and provide high-quality customer service throughout the course of selling stamps, managing daily deposits, issuing and cashing money orders, and processing mail. Ensure utmost client satisfaction with all services rendered by swiftly resolving queries and concerns. Keep general public up-to-date on available services to increase business; also, raise awareness about postal laws and regulations. Oversaw processing of incoming and outgoing mail as well as direct operational, management, and support services for assigned postal facilities. Manage housekeeping activities to maintain the facility in optimum working condition. Contribute to professional development of staff through training; additionally, assess staff’s performance for accurate identification of opportunities for improvement.

NWABSD, Deering, AK

Bilingual Instructor 08/2010-03/2012 & 09/2020 – 10/2021

Built and enhanced students’ subject matter expertise by methodically developing lessons plans and learning content. Streamlined instructional processes and introduced process improvements that enhanced productivity. Coordinated lesson plans as per students’ learning requirements. Designed and developed lesson plans as well as instructed students, imparting necessary skills and enhancing knowledge base enabling students to leverage academic knowledge within real world. Enhanced students’ academic and social growth by using varied teaching strategies and techniques. Included whole group, individual, small group, and teacher modeling to provide a solid academic foundation and positive attitude toward education. Promoted positive behavior in class while discouraging negative attitudes. Tracked student performance and introduced measures to improve performance, behavior, social development, and physical health.

Deering Native Store, Deering, AK

Cashier 09/2007-12/2015 & 04/2021 – 08/2021

Managed till operations and processed all transactions while maintaining accuracy. Processed sales, refunds, and exchanges in line with store’s policies. Maintained client satisfaction by swiftly resolving queries, concerns, and complaints as well as by providing information on products and pricing. Maximized revenue generation by capitalizing on upselling opportunities. Stocked shelves to avoid stock out and ensure operational continuity. Balanced the till and managed cash reconciliation at the end of each shift. Kept manager up-to-date on daily sales progress through regular reporting.

Deering IRA, Deering, AK

On-Call Gym Monitor 03/2015 – 05/2019

Tracked client activities for conformance to rules and safety procedures, arranging for the removal of unruly patrons. Ensured health and safety of patrons by maintaining sanitary and hygienic environment. Maximize revenue generation by selling refreshments to customers.

NWABSD, Deering, AK

Cook 03/2013 – 05/2014

Prepared meals and seasoned, portioned food items, as well as served meals in line with standards and client requirements. Attained all quality standards by adhering to standard recipes. Sustained a safe and healthy environment within the kitchen by conforming to sanitation procedures. Contributed to concerted team efforts to achieve daily operational goals. Sustained optimum inventory of kitchen supplies and ingredients to support uninterrupted kitchen operations.

Additional experience as Administrative Assistant for Deering IRA in Deering

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