ERICA CICHOCKI

**** ********** **

Saint Paul, MN 55106

651-***-****

adpln7@r.postjobfree.com

OBJECTIVE

Hardworking, professionally mannered, and enthusiastic individual with twenty-three years of restaurant experience that has led to seven years of management knowledge, experience, and skills that include coaching, leadership, development of team members and complete restaurant operations. Pursuing a position to use my Associate Degree in Business Management, looking to go above and beyond expectations of a company that is involved in coaching and leading others with personal contact so I can teach and train others with passion and knowledge in any field that involves personal communication.

JOB HISTORY/DUTIES

Server/Team Lead

Roma Market

Mahtomedi, MN

Months of Experience: 26 months

Start dates: 9/15/2013 - 3/30/2017

Provided professional, prompt, friendly service providing a conversation, anticipation all needs, and assisting with special offerings to create the best dining experience.

Skillfully promoted items on beverage list and full menu with knowledge of items in the restaurant.

Did all duties of hostess, busser, dishwasher, and server with enthusiastic attitude to create the perfect atmosphere for guests and team members.

Team player with knowledge to lead a team for a great shift with personal communication, knowledge, confidence and trust.

Maintained a clean, healthy work environment in all areas.

Received guest compliments for going above and beyond normal duties and acquired regular guest return rate of 5%.

Server/Trainer

Perkins

Woodbury, MN and Maplewood, MN

Months of Experience: 42 months

Successfully gained knowledge of restaurant and menu quickly to enhance the knowledge of other team members to create a positive, confident and enthusiastic team.

Performed all duties of hostess, busser, dishwasher, and server with enthusiastic attitude to create the perfect atmosphere for guests and team members.

Team player with knowledge to lead a team for a great shift with personal communication, knowledge, confidence and trust.

Maintained a clean, professional, positive environment which in turn created a great atmosphere for all guests and team members.

Received guest compliments for going above and beyond normal duties and acquired regular guest return rate of 10%.

Manager

Red Robin

Shoreview, MN

Start Date: 05/2005 to 11/2013

Partnered successfully with leaders of all departments to promote, share, teach all new items or procedures of restaurant to ensure knowledgeable, friendly service to all guests.

Produced positive feedback and attitudes from team members in all areas to ensure a great environment for guests and team members.

Successful trained other managers into the company's policies, procedures, tools for development of staff, information on promoting profit and creating a team able to promote profit to the business.

Using knowledge, development and attitude of personal communication to increase sales and profits by 40% in one year.

Professionally worked with all departments of the company including but not limited to training department, financial department and human resources.

Created and implemented innovations of programs to increase team member loyalty, attitude, passion and reduced turnover rate which increased the bottom line for the business.

Properly trained team members with loyalty and passion to reduce turnover rate by 65%.

MANAGER

Zantigo

Woodbury,MN

Start dates: 8/2/2017 - 8/15/2018

Professionally worked with all departments of the company including but not limited to training department, financial department and human resources.

Created and implemented innovations of programs to increase team member loyalty, attitude, passion and reduced turnover rate which increased the bottom line for the business.

Partnered successfully with leaders of all departments to promote, share, teach all new items or procedures of restaurant to ensure knowledgeable, friendly service to all guests.

Produced positive feedback and attitudes from team members in all areas to ensure a great environment for guests and team members.

Promptly served and maintained a great atmosphere for all guests and team members to ensure guest experience.

Consistently produced operating numbers above expectations to increase profit and bonuses.

EDUCATION

DEGREE: Associate’s

Business Management

Rasmussen College

Lake Elmo, MN

GPA: 3.8

Date Completed: March 16, 2017

Courses: Accounting, Business, Leading, English, Biology, Customer Retention and more

DEGREE: High School Diploma

Major: Mathematics

Johnson, MN

GPA: 5.0

Date Completed: 1999

Courses: Accounting, General

LICENSES/CERTIFICATES/ADDITIONAL TRAINING

Accounting and Bookkeeping

2002

Augustine AZ

ADDITIONAL SKILLS

Hardworking individual that puts passion into anything I do with the knowledge of communication. Fast learner with great intentions to create and build a successful team.

Love to learn new things if supplied with the right tools and knowledge to support my questions.

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