Data Analyst Cobol
Resume:
Sharon A. Walters
**** ****** ***** *******, ** *0349
*******************@*****.***
IT professional with over 10 years extensive experience in Program Analysis. Use and application of structured Agile and Waterfall methodologies. Implementing all phases of Software Development Life Cycle (SDLC) from the investigation of initial requirement, through deployment of successful software applications, in the aspect of Project Management, establishing detailed product rollout, user training, deployment and support, QA, data analysis, Business Analysis, troubleshooting, problem solving, Programming, and design. I’ve worked within fast-paced environments with a proven track record of multitasking, time management, task leadership, organization, respectful user liaison, detail oriented, and a genuine team player. I am a determined reliable individual, maintaining strong analytical and problem-solving skills, quickly grasping concepts and thoroughness under pressure.
Areas of Expertise:
IBM Mainframe, COBOL, JCL, VSAM, CICS, DB2, SQL, File Aid, ENDEAVOR, CA7, Easytrieve, REXX, Lotus notes, PANVALET, ISPF/TSO, Syncsort, QA, Quality Center, Soap Sonar, White or Black box solution, GUI Interface, TSO, HTML, Microsoft Word, Excel, LIBRARIAN, Adobe, UNIX shell scripts, NDM, Remedy Amdocs Billing System (Samson), Mercury Quality Center, AP/AR, Clarity, CMISWEB.
Industry Experience:
08/2021 – present SpunkyInc Atlanta, GA Owner/Manager & IT Specialist
Key Aspect of Position: Manage manufacturing, Payroll, inventory capability, maintain websites
Web Design and maintenance, .net, CMS
Troubleshoot retail business and billing problems
Manage manufacting aspect of company
Perform activities associated with inventory control, AP/AR, billing and sales contract
01/2020 – present Ortho Injury and Wellness Lithonia, GA Management/Data Analyst/Quality Assurance (part-time)
Key Aspect of Position: Manage employees, while analyzing data files for correction.
• Establish system checks to ensure claims of new patient files are properly updated and maintained.
• Create matrix to develop a system check standard of previous clients, insurances, and deliverables to attorneys.
08/2016 – 6/2019 TSYS Columbus, GA Programer Analyst II, Merchant system
Key Aspect of Position: Code, Design, Debug, Maintain, test, Implement and validate applications.
Perform coding and debug programs and or JCL
Meet and set up requirement and test scenaio for QA
File transfer deliverables, and Oncall/Batch processing
Create appropriate deliverables and develop appplication implementation plans throughout the Merchant life cycle.
Environment: IBM Mainframe, Cobol, CICS, JCL, VSAM, CA7, FILEAID, ENDEAVOR, FILE MANAGER, SQUIRL, DB2, SQL, Easytrieve, Assembler, API, GUI, CA-7, Network Data Mover(NDM), Microsoft Office Word, Excel and Outlook.
02/2016 – 07/2016 Ortho Injury and Wellness Lithonia, GA Management/Data Analyst/Quality Assurance
Key Aspect of Position: Manage employees, while analyzing data files for correction.
• Establish system checks to ensure claims of new patient files are properly updated and maintained.
• Create matrix to develop a system check standard of previous clients, insurances, and deliverables to attorneys.
08/2015 – 02/2016 SpunkyInc, Atlanta, GA Manager & IT Specialist
Key Aspect of Position: Manage employees, Payroll, inventory capability, maintain websites
Web Design and maintenance, .net, CMS
Troubleshoot retail business and billing problems
Manage 3 staff employees
Perform activities associated with inventory control, AP/AR, billing and sales contract
01/2015 – 07/2015 Verizon Wireless IT Collections Department, Alpharetta, GA Contract - IT Project Manager
Key Aspect of Position: Hired to coordinate internal resources availability and allocate projects and trouble tickets with with offshore / onshore mixture of team members for successful implementation, driven by strategic and regulatory deadlines.
Developed detailed project plans to monitor and track progress.
Assist in the definition of project and objectives, within scope when involving relevant stakeholders.
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques, working in an Agile environment.
Report and escalate as needed to director.
Provided data flow diagrams and documents of processes, dates, releases, non-releases, holds, checklists and catalogs.
Environment: IBM Mainframe, Cobol, CICS, DB2, Java, Oracle, Web, Mobile, and API, GUI, Microsoft Office Word, Excel and Outlook, Clarity, and CMISWEB.
02/2014 – 11/2014 Ortho Injury and Wellness Lithonia, GA Data Analyst/Quality Assurance
Key Aspect of Position: Provide support of legacy billing system, while analyzing data and possible replacement systems.
Maintain and update company website.
Maintain effective relationships with doctors and medical staff.
08/2012 – 12/31/13 TSYS Columbus, GA Contract - Senior QA Test Analyst, Merchant Systems
Key Aspect of Position: Worked as Senior Test Analyst in the Acquisition Group, Responsible for the data analysis, testing, verification and validation of XML Data Packets and files during a Major financial banking Client acquisition. Involving over 30,000 merchants being converted into Total Systems ACH and Credit Cards processing Line of Business products.
Crosschecks used: SoapSonar Enterprise Version 6.5 to test and verify the accuracy and completeness of XML data packets received from the new client via IBM Web Sphere MQ Queues and CICS for real-time processing.
Data Analysis: Think outside of the box in manipulation of data and quality result
Created and used test scripts to validate the packets information displayed via Web and CICS Screens, DB2 Database tables and VSAM files.
Documented all abnormalities using HP Application.
Used Lifecycle Management Quality Center to issue defects for tracking problems and retesting. Microsoft Word and Excel spreadsheets to document retest results and final resolution.
Environment: IBM System Z/OS, COBOL, CICS, DB2, SQL, ORACLE, SPUFI, VSAM, JCL, ISPF/TSO, ENDEVOR, GUI, FILE-AID, CA-7, SYNCSORT, EASYTRIEVE, Assembler, SHAREPOINT, IBM File-Manager
06/2009 - 07/2012 Soft Support Tampa, FL Contract COBOL Programmer, Business Analyst
Key Aspect of Position: Analyze and problem-solve of legacy billing system, through Business Analysis and design.
Analyzed Front End billing legacy system
Researched billing issues, resolving errors of related programs
Manipulation of input data and data analysis
Developed test plans and test cases for regression system testing
Issued programmatic resolution, for system support and applications maintenance
Gathered and documented system requirements, specifications, and business rules specifications
Quality assurance, Waterfall, Agile, White and Black Box testing, COBOL, CICS, FILE-AID, JCL,VSAM, DB2, GUI, JAVA,
Server, IBM MAINFRAME
12/2008 - 06/2009 SpunkyInc Redan, GA Manager & IT Specialist
Key Aspect of Position: Manage employees and inventory capability
Web Design and maintenance, .net, CMS
Troubleshoot retail business and billing problems
Manage 3 staff employees
Perform activities associated with inventory control, AP/AR, billing and sales contract
10/2003 - 10/2008 T-Mobile USA Atlanta, GA Quality Billing Analyst 2
Key Aspect of Position: Analyze and problem-solve IT billing processes for accuracy through careful testing in order to maximize the benefit of business investments in IT initiatives, working collaboratively and effectively with all levels of management, vendors and staff within the organization. Identify systematic issues that would result in revenue loss to the
company, and impact customer billing. Successfully demonstrate the ability to multitask, perform visual audit of pre-billing invoices in compliance with documentation and communication process with respect to reports, applications and procedures. Identify, submit, and track issue escalations that found during pre-billing audit. Working directly with BA, PM and other support teams with-in T-Mobile to assist them with coordinating possible solutions to resolve all production outstanding issues and assist.
Analyze all billing data to ensure customers are billed accurately and timely on a daily basis
Oncall/Batch (nightly, monthly processing) Validating Daily postages charges from Print Vendor
Coordinate QA Tester Defects in Mercury Quality Center
Insure that Bills Cycles 100% SOX compliant
Consistently above expected level on all KPIs meet internal customers SLA’s
Regression Testing in QAT/Mock environments Major Releases
Track Billing System Production Defects and Drive resolution
Analyze/Report Usage/CSM/BPS Errors on Hierarchy/Main Cycle Accounts
Consistently Meet SP SLA’s 24 hours for internal customer Special Accounts Care
Knowledge Base for QA Team (25+) on Issues related Usage, BPS, CSM
Analyze, Run, and Validate scripted adjustments promotions and reoccurring issues (Over 65 Million A Year) Query database for reporting and analytical data components
06/2000 – 07/2003 Atlanta WINDSOR GROUP Atlanta, GA Contractor - Senior Programmer - Quality Analyst Lead
Key Aspect of Position: Analyze and update programs, job streams for an auto insurance package system.
Converted data, areas of Policy, Coverage and Claims of Merlin System.
Oncall/Batch daily processing.
Wrote documentation and tested all requirement specifications.
Developed code in COBOL, COBOLII, CICS, DB2, SQL, VSAM, JCL, UNIX AND IBM MAINFRAME
04/1999 – 04/2000 Fulton County Atlanta, GA Consultant – Lead Programmer Analyst - Quality Assurance Lead
Key Aspect of Position: Manage 4 person team to convert a significant number of county applications for Y2K compliance
Analyze, enhance, and maintained financial systems for upcoming 20th century processing, including payroll, general ledger, accounts payable/ receivable, human resources, and phone directory.
Tested and developed testing scenarios
Track and route problems and requests and document resolutions
Developed and created extensive documentation
Developed and tested code in COBOL, COBOLII, DB2 CICS, VSAM, JCL, ASSEMBLER, UNIX
07/1997 – 02/1999 Atlanta Journal Constitution Atlanta, GA Consultant – Programmer - Quality Assurance
Key Aspect of Position: Change a significant number of county applications for Y2K compliance (COBOL)
Analyze, enhance, and maintained financial systems for upcoming 20th century processing, including payroll, general ledger, accounts payable/ receivable, human resources, and phone directory.
Developed and tested code in COBOL, COBOLII, CICS, VSAM, JCL, IMS, IBM MAINFRAME
10/1995 – 06/1997 AMOCO FABRICS AND FIBER Atlanta, GA Consultant - Senior Programmer Analyst
Key Aspect of Position: Development and testing of Sap conversion
Aided in SAP conversion for Amoco’s open order legacy system.
Developed and tested programs from specs. Analyze and fix problems encountered in transactions created from ETE Tables and SAP databases.
Transferred data from MVS to VSE and UNIX.
Track and route problems and requests and document resolutions by staying current with system information, changes and updates
09/1989 – 05/1995 AMERICAN SOFTWARE Atlanta, GA Programmer Analyst
Key Aspect of Position: Program development and maintenance.
Program development and maintenance of scheduled software release.
Convert the Capital Projects batch and online systems, material request, and accounting of the batch and online systems.
Developed using COBOLII, CICS, DB2, SQL, IBM Mainframe.
04/1985 – 09/1989 CREDITOR RESOURCES Atlanta, GA Programmer Analyst
Key Aspect of Position: Program development and maintenance.
Modified and enhanced existing accts payable and claims systems.
Converted Logic package to replace premium processing, claims and acct payable functions in existing systems.
Developed using COBOL, CICS, IDMS, Easytrieve, IBM Mainframe, MVS
09/1983 – 02/1985 POLK COUNTY BOARD OF COUNTY COMMISSIONERS Bartow, FL Programmer
Key Aspect of Position: Program development and maintenance.
Modified and enhanced existing application, and CICS systems.
Using Cobol, CICS, Easytrieve, IBM Mainframe, DOS/VSE
Education: DB2 Platinum Training Course 1993 – Atlanta, GA. Course of study – DB2, SQL
Computer Learning Center 1982-1983 – Springfield, VA.
Course of study - Programming – COBOL, ASSEMBLER, FORTRAN, VSAM, JCL
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