Logistics Technician Customer Service

Karlo Ortega

Houston, Tx *****

281-***-**** karloortega73gmail.com

Summary of Qualifications

A logistics and IT business professional with 10+ years of experience working in varied settings. Previously responsible for customer service, logistics, transportation, scheduling of deliveries, pre-trip inspections, rush orders, time sensitive medical records, troubleshooting computer issues, repairs, installations, special projects, and other duties as needed. Continuously recognized for providing the best quality service and getting the job done in a timely manner. Seeking a part-time opportunity that allows me to use my experience and provides long term stability.

Areas of Expertise

Customer Service

Logistics / Transportation

Special Projects

Troubleshoot Computers

Scheduling Deliveries

Pre-Trip Inspections

Installation / Repairs

Rush Orders / Time sensitive

Microsoft Office Suite

Professional Experience

Harris Health System Houston, TX

Logistics Technician Jan 2015 – Jul 2020

Transports medical supplies, mail, laboratory specimens, office supplies, confidential Board documents, medical records, food, equipment and other items as directed.

Self Employed Houston, TX

Computer Repair Technician Aug 2009 – Jan 2015

Technical troubleshooting; repair and installation of personal computers and network hardware and software.

Houston Chronicle - Vertis Inc (Aka American Color) Houston, TX

Front Desk Customer Service Representative Jan 2000 – Aug2009

·Answered customer queries, problem solving and providing detailed information to representatives from the Houston Chronicle Artist Department.

·Responsible for data entry into Computer Software (Millie, Admarc, Twister, and Xpance) received from the Chronicle.

·Assisted the artist department in assuring that the jobs submitted were completed in time.

·Handled technical troubleshooting and tracked priority issues with responsibility for timely documentation and resolution.

·Provided support to sales Representatives from the Chronicle.

·Handled critical calls and consistently met high service deadlines on rush orders,

·Responsible for updating revisions, corrections in the system to assure that an Ad will run correctly.

·Filing ads by the run date.

·Build Classified Ads for the Star Ledger and Newark Times in a program name Mactive.

Education

Sam Houston High School Houston, TX

General Equivalency Diploma

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