Phone Operator Referral Coordinator

ANNA RODRIGUEZ

*** **** **. *** *******, TX ***** · 210-***-****

*********@*******.***

My objective is to fulfill and be challenged in my role within the business office and to provide a smooth and efficient execution of duties. I strive to excel and gain knowledge that will allow me to advance in my duties and responsibilities. My goal is to always work towards being an extremely valued employee.

EXPERIENCE

MARCH 2015 – NOVEMBER 2021

CSR/OPERATOR, SAN ANTONIO PEDIATIRC SURGERY ASSOCIATES

The primary phone operator responsible for answering multiple phone lines for 18 doctors/providers and directed the calls accordingly, verified patient insurances. Responsible for downloading operative notes and lab reports from various hospitals and preparing insurance documents for billing. Also responsible for filing alphabetical notes for all patient charts and creating new patient folders.

MAY 2014 – MARCH 2015

CSR/OPERATOR, SAN ANTONIO PEDIATIRC SURGERY ASSOCIATES

(ON BEHALF OF ALLIED HEALTH GROUP TEMP AGENCY)

The primary phone operator responsible for answering multiple phone lines for 3 different specialist office and directed those calls accordingly.

JUNE 08 - FEB. 2014

MEDICAL RECEPTIOMISTS, REFERRAL COORDINATOR, ALAMO OSTEOPATH

Responsible for greeting all patients, verifying most insurance (Medicaid, Medicare). Collecting co-pays, and scheduling for future appointments, worked with MOMSAT program. Also answered multiple phone lines, update patient charts, and handled referrals per patient necessity.

AUGUST 03 – APRIL 08

OFFICE MANAGER, RESTORATION CLEANERS

Worked with several insurance & restoration companies: involving fire, water, & smoke damage to homes. Responsible for: multiple DATA Entry projects to CPU, inventories, invoice and fax to the appropriate parties, collections, and payables. Answered multiple lines, prepared payroll hours for the employees.

OCT. 2001- MARCH 2003

OFFICE CLERK, A-PROFESSIONAL RESTORATION SERVICES, INC.

Worked with several insurance companies regarding fire and water damage property claims. Experience with Xactiware Software Programs. Uploading and downloading estimates. Completed monthly reports for business expenses. Daily filing of claims after completion, answering multiple phone lines, paging technicians via Nextel 2-way radios. Supervise on-site job cleaning, etc.

SKILLS

Customer Service

Proficient at Word, Excel, Outlook

Spot System

Athena Health HMR

Ten Key

Telephone Etiquette

Self-Motivative

Detail Oriented

Dependable

Quick Learner

CERTIFICATES & AWARDS

Several Perfect Attendance Awards

Employee of the Year

Employee of the Month

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