EMMANUEL EKPO USANG
***************@*****.***
PROFILE SUMMARY
A specialty technical products sales expert, who crafts, personalizes and makes aggressive sales strategies to routinely exceed corporate quotas. Passionate about developing long-term client relationship, which promotes organizational value. Technically proficient with sound communication and relationship management skills, been able to understand client’s requirement. Conversant and contribute in all aspects of marketing campaigns from Concept development to execution and launch for the attainment of management goals and targets. PERSONAL DETAILS
DATE OF BIRTH: June 25, 1990
GENDER: Male
NATIONALITY: Nigerian
STATE: Cross River State
RELIGION: Christianity
CORE COMPETENCE
Excellent communication & interpersonal skills
Attention to details
Ability to work under pressure & tight reporting schedules
Highly motivated, adaptable, organized and
perceptive
Demonstrated expertise in decision making & policy formation
Demonstrates excellent leadership and
administrative skills
Critical thinking.
Strategic planning and tactical execution
Strong ability to communicate complex ideas
effectively
Proactive and intuitive Leader
WORK EXPERIENCE
SKECHERS – Jakande, Lekki, Lagos State.
STORE MANAGER
May 2019 - Present
Manages daily operations of the Skechers store at Circle Mall.
Provides floor sales leadership and supervised Seven Sales Associate.
Contributes in maintaining the highest possible standard of customer service.
Train and adjust new associates to the store policies, standard and working environment.
Ensures the company policies, procedures and control are strictly adhered to.
Drive sales and making sure that the store is always properly maintained and products adequately merchandised.
Gathers customer satisfaction surveys and regularly updates contact database.
Fosters a robust, sustainable network of buyers leveraging strong listening, presentation and closing skills to optimise sales result.
Supports product development to develop new products. KEY ACHIEVEMENT
Consistently meet and exceed my monthly sales quotas by 50%
Able to achieve sales goal objectives by utilizing national and local promotional activities. SKECHERS-Jakande, Lekki, Lagos State.
ASSISTANT MANAGER
June 2018- May 2019
• Supported the store Manager in increasing our month-to-month sales revenue by 20%.
• Hired and trained 6+ sales associates and motivated them to become high-selling and hardworking team members with strong knowledge of inventory.
• Adhere to company standard operating procedures (SOP) ensuring store merchandise and cash were safely and professionally handled.
• Helped to coordinate sales associates’ weekly schedules and new employee training systems.
• provided strong service to customers, increasing customer loyalty and ensuring high rate of repeat customers.
SKECHERS- Jakande, Lekki, Lagos
SALES EXECUTIVE
November 2017 – May 2018.
Provide direct customer services by informing them of products and services.
Responsible for driving sales at all times.
maintaining retail merchandize standards based on corporate policies and procedures.
Effectively communicate, contribute ideas, energy, and desire to achieve goals to succeed.
Make cold calls to prospective clients and inform them about new products and deals.
Sometimes handle and resolve customers complaint.
Create and execute appropriate strategies, plans to bring in more sales. NATIONAL YOUTH SERVICE CORP (NYSC)-Njaba L.G.A, Owerri, Imo state. CORPERS” LIAISON OFFICER (Local Government Secretariat) April 2016 - May 2017
Notifying the LGI of available PPA’s in the area.
Assisting in clearance process.
Coordinates CDS meetings.
Monitors and reports the activities of the Corp members to the LGI.
Leads in the registration of new Corp members, and other similar activities. HERITAGE BANK PLC – Calabar, Cross River State.
SECURITY GUARD
August 2009-October 2013
Enforcing laws, rules and company policies.
Responding to emergencies.
Protect lives and properties.
Controlling access to building and protecting employees/guests and the public.
Monitoring alarms and surveillance systems.
Patrolling areas and performing security checks.
Writing activities and incident reports.
EDUCATION
UNIVERSITY OF CALABAR – Calabar, Cross River State, Nigeria 2009 -2014 B.S.C – Biochemistry
COMMUNITY SECONDARY SCHOOL– Saki, Oyo State, Nigeria 2000-2006 Senior School Certificate Examination
TRAINING AND CERTIFICATION
National youth service corps (NYSC)
(Discharge Certificate)
World health organisation (HIV & AIDS Counselling / Training)
(Certificate of Participation/ Completion)
Nigeria Christian coppers fellowship (NCCF)
(Certificate of Meritorious Service)
INTEREST & ACTIVITIES
Reading, Advertising, Meeting people, Music and Sport. REFREES
Available upon request.