Experienced Customer Service Specialist
Resume:
CUSTOMER SERVICE SPECIALIST
LaWona Pearson
**** * ***** ** *** 101 Amarillo, Tx 79107 * 806-***-**** * adpll1@r.postjobfree.com
Objective
I believe in customer service and all that it means to be able to remain positive and focused on the needs of my clients, patients, or members; whoever they may be.
With being an advocate of positive customer relations as my basis of concern, I am actively seeking a position where I can play an important role in the betterment of a company that recognizes the importance of a positive customer service experience.
Experience
CoreStaff - Amarillo TX – Remote
Caseworker
August 2020 – December 2021
Inbound fraud verifications for the Rhode Island Department of Labor Training and Unemployment Insurance.
Using a script, verified claimants, removed stops and holds, and released payments. Processed claims.
Worked various reports and emails, assisted coworkers with any missing information and completing reports and emails.
KellyConnect - Amarillo TX – Remote
At Home Advisor
April 2020 – Current
Inbound customer technical support assisting customers with inquiries about various ios devices.
Assisted customers with troubleshooting devices and app issues including remote diagnostics.
Set up repairs and assisted with inquiries about repair statuses.
Responsible for one call issue resolution including escalations and redirects to appropriate departments to achieve customer resolution agreement.
Blue Cross Blue Shield - Amarillo TX
CA
April 2016 – February 2020
Inbound customer service for the dental portion of the insurance company.
Resolution to billing, claim, and benefit inquiries.
Claims processing.
Directing and redirecting on a multi-lined phone to other departments as well as team collaboration with other departments.
Maintain company goals and quality metrics.
Responsible for mailing requested forms and correspondence.
Ross Dress For Less – Amarillo TX
Sales Associate
May 2018 – April 2019
Cashier responsible for cash handling as well as supervised the fitting rooms to support loss prevention. Managed multi-line phone and maintained store flow.
Work on the floor as well restocking and keeping the floor clear of clutter to maintain store safety standards.
Customer service.
AIG - Amarillo TX CSP
October 2011 – April 2016
Inbound customer care center responsible for answering questions regarding account balances and transactions.
Responsible for mailing requested forms and correspondence.
Maintain company goal and quality metrics.
Responsible for mailing requested forms and correspondence.
Express Personnel - Amarillo TX CSR
September 2010 – October 2011
Inbound customer care center responsible for answering questions regarding account balances and transactions.
Responsible for mailing requested forms and correspondence.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
SOS Staffing Solutions - Amarillo TX
CSR/WAREHOUSE
August 2010 - September 2010
Temporary employment with Anderson’s Merchandisers sorting and restocking books.
Temporary employment helping with the Chamber of Commerce Special Events.
Sitel Operating Corporation - Amarillo TX
CSR
December 2008 – July 2010
Inbound call center customer service responsible for answering questions regarding billing for an insurance company and set up payment arrangements for delinquent accounts.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Solicit the sale of new or additional services or products.
Ashley Furniture Homestore – Amarillo TX
CSR
October 2007 - December 2007
Set up pick-up and delivery times of furniture to and for customers.
Set up truckloads and routes.
Conferred with customers by telephone or in person in order to provide information about products and services and to obtain details of complaints.
Murphy Oil – Amarillo TX
CASHIER
June 2007 - October 2007
Customer service.
Cash handling and stocking with some inventory control and monitor.
La Petite Academy - Arlington TX
TEACHER
December 2004 - July 2005
Taught children from ages 1 month to 10 years of age
Kept records on the individual children I was responsible for; including daily observations and information about activities, meals served, and medications administered.
Offered support to the children's emotional and social development with encouragement toward the understanding of others and positive self-concepts.
Organized and participated in recreational activities, such as games.
Taught children from ages 1 month to 10 years of age.
Read to the children and taught them simple painting, drawing, handicrafts, and songs.
Helped the children with homework and schoolwork.
Education
University of Phoenix – Online Associate
October 2016 – 2017
Certified Medical Biller/Coder
August 2012 – October 2016
Health Care Administration
Guthrie Job Corps - Guthrie OK
October 1997 - December 1998
GED
Health Unit Coordinator
CNA
I obtained my GED and CNA licensing after only 2 months in attendance at the Guthrie Job Corps Center and was subsequently inducted into the GED Hall of Fame for achieving an above average score on the exam.
References Debbie Stone
AIG Manager
Litney Apodaca
Blue Cross Blue Shield CAII
Margarita Villalobos
IMS CSP
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