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Experienced Customer Service Specialist

Location:
Amarillo, TX
Posted:
December 08, 2021

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Resume:

CUSTOMER SERVICE SPECIALIST

LaWona Pearson

**** * ***** ** *** 101 Amarillo, Tx 79107 * 806-***-**** * adpll1@r.postjobfree.com

Objective

I believe in customer service and all that it means to be able to remain positive and focused on the needs of my clients, patients, or members; whoever they may be.

With being an advocate of positive customer relations as my basis of concern, I am actively seeking a position where I can play an important role in the betterment of a company that recognizes the importance of a positive customer service experience.

Experience

CoreStaff - Amarillo TX – Remote

Caseworker

August 2020 – December 2021

Inbound fraud verifications for the Rhode Island Department of Labor Training and Unemployment Insurance.

Using a script, verified claimants, removed stops and holds, and released payments. Processed claims.

Worked various reports and emails, assisted coworkers with any missing information and completing reports and emails.

KellyConnect - Amarillo TX – Remote

At Home Advisor

April 2020 – Current

Inbound customer technical support assisting customers with inquiries about various ios devices.

Assisted customers with troubleshooting devices and app issues including remote diagnostics.

Set up repairs and assisted with inquiries about repair statuses.

Responsible for one call issue resolution including escalations and redirects to appropriate departments to achieve customer resolution agreement.

Blue Cross Blue Shield - Amarillo TX

CA

April 2016 – February 2020

Inbound customer service for the dental portion of the insurance company.

Resolution to billing, claim, and benefit inquiries.

Claims processing.

Directing and redirecting on a multi-lined phone to other departments as well as team collaboration with other departments.

Maintain company goals and quality metrics.

Responsible for mailing requested forms and correspondence.

Ross Dress For Less – Amarillo TX

Sales Associate

May 2018 – April 2019

Cashier responsible for cash handling as well as supervised the fitting rooms to support loss prevention. Managed multi-line phone and maintained store flow.

Work on the floor as well restocking and keeping the floor clear of clutter to maintain store safety standards.

Customer service.

AIG - Amarillo TX CSP

October 2011 – April 2016

Inbound customer care center responsible for answering questions regarding account balances and transactions.

Responsible for mailing requested forms and correspondence.

Maintain company goal and quality metrics.

Responsible for mailing requested forms and correspondence.

Express Personnel - Amarillo TX CSR

September 2010 – October 2011

Inbound customer care center responsible for answering questions regarding account balances and transactions.

Responsible for mailing requested forms and correspondence.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

SOS Staffing Solutions - Amarillo TX

CSR/WAREHOUSE

August 2010 - September 2010

Temporary employment with Anderson’s Merchandisers sorting and restocking books.

Temporary employment helping with the Chamber of Commerce Special Events.

Sitel Operating Corporation - Amarillo TX

CSR

December 2008 – July 2010

Inbound call center customer service responsible for answering questions regarding billing for an insurance company and set up payment arrangements for delinquent accounts.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Solicit the sale of new or additional services or products.

Ashley Furniture Homestore – Amarillo TX

CSR

October 2007 - December 2007

Set up pick-up and delivery times of furniture to and for customers.

Set up truckloads and routes.

Conferred with customers by telephone or in person in order to provide information about products and services and to obtain details of complaints.

Murphy Oil – Amarillo TX

CASHIER

June 2007 - October 2007

Customer service.

Cash handling and stocking with some inventory control and monitor.

La Petite Academy - Arlington TX

TEACHER

December 2004 - July 2005

Taught children from ages 1 month to 10 years of age

Kept records on the individual children I was responsible for; including daily observations and information about activities, meals served, and medications administered.

Offered support to the children's emotional and social development with encouragement toward the understanding of others and positive self-concepts.

Organized and participated in recreational activities, such as games.

Taught children from ages 1 month to 10 years of age.

Read to the children and taught them simple painting, drawing, handicrafts, and songs.

Helped the children with homework and schoolwork.

Education

University of Phoenix – Online Associate

October 2016 – 2017

Certified Medical Biller/Coder

August 2012 – October 2016

Health Care Administration

Guthrie Job Corps - Guthrie OK

October 1997 - December 1998

GED

Health Unit Coordinator

CNA

I obtained my GED and CNA licensing after only 2 months in attendance at the Guthrie Job Corps Center and was subsequently inducted into the GED Hall of Fame for achieving an above average score on the exam.

References Debbie Stone

AIG Manager

806-***-****

Litney Apodaca

Blue Cross Blue Shield CAII

806-***-****

Margarita Villalobos

IMS CSP

806-***-****



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