CURRICULUM VITAE OF NKOSINATHI STEMELE

PERSONAL DETAILS:

Name : Nkosinathi

Surname : Stemele

Date of birth : 13 June 1989

Id number : 890-***-**** 0847

Address : ** ****** ****** ****** ****

Khayelitsha

7784

Gender : Male

Nationality : South African

Marital status : Single

Health : Good

Home language : Xhosa

Other language : English (speak, read and write)

Criminal record : None

Contact number : 068-***-**** / 081*******

E-mail Address : adplig@r.postjobfree.com@gmail.com

EDUCATIONAL QUALIFICATIONS:

Last School attended : Langa High School

Highest grade passed : 12

Subjects passed : English

: IsiXhosa

: Afrikaans

: Mathematics

: Physical Science

: Biology

OTHER QUALIFICATIONS:

Institution : Torque IT

Course : A+ and N+(TECHNICAL SUPPORT NQF LEVEL 4)

PERSONAL PROFILE

Good Personal Communication and Inter-personal Skills Natural Ease with People-Friendly

Enthusiastic, Honest and Responsible. Team player and willing to learn every day. I grasp quickly.

EMPLOYMENT HISTORY

Company Name : MWEB

Position Held : Technical Support (ADSL and Dial up) Service Desk Agent

Period : March 2008– July 2010

Contact Person : Sarel Henn

Contact number : 084-***-****

Company Name : Grandwest Casino

Position Held : Desktop Engineer (Internship)

Period : January 2011-January 2012

Contact Person : Lance Diepenaar

Contact number : 083-****-***

Job description : Addresses and resolves basic incidents and requests; logging of all Incidents and In-house Requests that come in Via the Ticket Logging system

: Upgrading of PC’s from win XP to Win 7, troubleshooting all email issues from Outlook 2003 till outlook 2010, and using the remote desktop tool to resolve issues instead of having to drive out.

Company Name : T-systems

Position Held : Desktop Engineer

Period : March 2012-December 2013

Contact Person : Nigel Okkers

Contact number : 083-****-***

Job description : Resolving of basic incidents and requests, logging all incidents and requests, performing daily desktop and LAN SUPPORT, Creating new user accounts on the Active Directory.

Company Name : Syntell

Position Held : Desktop Technician

Period : February 2014- August 2014

Contact Person : Etienne Visagie

Contact number : 021-***-****

Job description : Desktop, Lan and Printer support, Re-assigning of Tickets

Company Name : T-systems/Old Mutual/Eskom

Position Held : IT Service Desk Engineer

Period : April 2015- CURRENT

Contact Person : Shani Hammond

Contact number : 084-***-****

Job description :

●Do 1st Line troubleshooting and assisting users with various queries

●Log and Escalate calls to the relevant department if unresolved

●Remote assistance/take over with applications such as TeamViewer and Remote Control

●Handling SAP queries regarding SAP GUI, Orders, Delivery, Password resets, SAP Client 601 etc. and escalate to the relevant SAP Department if unable to resolve at 1st line.

●Other troubleshooting tasks included:

●Printers and Plotters

●General PC/Laptop and peripherals (Windows 2000, XP, Vista, 7

CURRICULUM VITAE OF

Nkosinathi Stemele

Nkosinathi STEMELE

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