Collection Manager Customer Service
Resume:
Devona R. Cauthen
Camden, SC *****
adplb8@r.postjobfree.com
Date
To Whom This May Concern:
I am writing to inquire recent position your company listed online.
I am interested in fulfilling this position that will allow me to use my financial background and administrative skills, while also gaining essential knowledge to benefit the company. As an experienced professional, with a background in loan processing, I am looking forward to working in a more challenging environment such as mortgage servicing.
In my current position at WNS Global Services, I have learned how to calculate income and expenses, participated in loan underwriting and the verification of documentation such as pay stubs, W2’s and FHA forms. Having nearly a decade of experience, I have encountered many unique cases that helped me develop a good sense of discernment. I have a full understanding of Agency guidelines for Conventional FNMA & FHMLMC. Working at Credit Central, taught me how to speak with customers through all forms of communication, create an organized, work environment, and assess the nature of credit. These skills prepared me for my role of Collection Manager at Community Credit, which required that I stay up to date on all financial regulations, review monthly reports and train staff. In my latest position, I worked for Iconma, where I learned the Encompass operating system, escrow writing and how to review UCC documents.
I have enclosed my resume for further review. You will find an extensive background in lending, auditing services and the necessary training to qualify me for this position. If you have any questions or would like to schedule an interview, please call me at 803-***-****.
Sincerely,
Devona R. Cauthen
Enclosure
DEVONA R. CAUTHEN
16 Gazebo Ct, Camden, SC 803-***-****-cell adplb8@r.postjobfree.com
OBJECTIVE
Experienced professional seeking a position, that will help benefit a company in loan administration and customer retention. I have been trained to use all forms of office equipment and I am able to process cash and card payments. My work history will show my extensive knowledge in customer care and strong problem-solving skills. As a member of a team, I have always been able to communicate effectively and efficiently, meeting all goals set forth by management.
EDUCATION
Camden High School – Camden, Sc – High School Diploma
Graduated with high school diploma in 1991.
Morris College – Columbia, SC – 68 credit received
I attended Morris College between the 1991 and 1993.
Grand Canyon College – Arizona – Bachelor’s Degree
I am currently attending Grand Canyon College, where I have been pursuing a Bachelor’s Degree in Business Management since 2018.
EXPERIENCE
Loan Processor, WNS Global Services May 2021– Present, Columbia, SC
In my current role, I am processing mortgage documents using the Encompass system, verifying documentation such as 1003,1008, Loan Transmittals and VA loan summaries and creating conditional approval status letters for customers and management. My positive results in this position have awarded me many accolades from my managers and peers.
RCLO/MTG Underwriter, Iconma (TD Bank) September 2020 – May 2021, Troy, Michigan
While working at Iconma, I was trained to review insurance documents, create Escrow Proposals and invent guidelines for underwriting. At TD Bank, we were using the Encompass Operating System, which allowed us to fulfill the needs of the customer. Throughout my tenure with this company, I was trained to review UCC documents, while maintaining a high level of customer service.
Collection Manager, Community Credit July 2020 – September 2020, Columbia, SC
In this position, I was tasked with organizing and overseeing collections. I led my team efficiently and effectively, receiving accolades from both my coworkers and our customers. In my position, I managed outstanding invoices, recruited and trained staff. This position gave me great experience in leading others and time management.
SKILLS
Management/Supervision
FHA/FHMLMC/FNMA
Microsoft Office
Proficient in Windows
Conflict Resolution
Customer Service
Credit Counseling
Collections
Budget Management
Accounts Payable/Receivable
Training and Development
Knowledgeable in lending regulations
CERTIFICATIONS
SC Notary Commission Expires December 2022
SC Limited Lines Insurance License
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