Orthodontic Assistant Insurance Advisor
Resume:
• Contact
Bridgeport, TX, *****
*********@*****.***
• Skills
Policy renewals
Very Good
Quote information
Very Good
Dental office administration
Excellent
Team collaboration
Excellent
Proficient in TOPS
Excellent
Data Entry
Very Good
Dental staff assistance
Excellent
Verbal and written communication
Excellent
Melissa Warner
Quick-learning, adaptable employee seeking a professional position to gain new knowledge and skills while using previous experience to complete a desired outcome. Insightful, focused and analytical with passion for client satisfaction and team goal achievement. Highly-motivated Assistant with in-depth knowledge and progressive experience in orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in patient and workflow optimization and scheduling coordination for doctor with extensive calendar obligations. Highly motivated, amazing work ethic, and self-directed individual committed to challenges and learning new skills quickly.
• Work History
2021-06 - Current
Insurance Advisor
Carter Insurance Agency, Bridgeport, Tx
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Tracked progress of all outstanding insurance claims.
Reported policy changes and company conditions affecting customer satisfaction.
Calculated premiums and established payment methods.
2011-05 - 2021-09
Certified Orthodontic Assistant
Mallory Orthodontics, Decatur, TX
Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Took x-rays, photographs and impressions of patients' teeth and mouth.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Typed patient data into computer system using TOPS while following privacy laws and maintaining high level of accuracy.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Education
2003-08 - 2005-01
High School Diploma
Bridgeport High School - Bridgeport, TX
• Certifications
2011-05
Registered Dental Assistant
2021-06
Health and life License
.
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