Customer Service

Caitlin H Barzilay

****************@*****.*** 352-***-**** Orlando, Florida 32836

PROFESSIONAL SUMMARY

Forward-thinking hospitality management professional successful at coordinating teams and resources to meet short- and long-term demands. Motivate employees consistently to help each reach new levels of performance. Excellent recordkeeping, budget administration, and reporting abilities.

• Performance optimization

• Floor supervision

• Time management

Associate Manager

SKILLS

• Brand promotion • Staff training

EXPERIENCE

• Store management • Critical thinking

Red Robin – Davenport, Florida August 2021 - Current

• Improved team performance in key tracking areas, continuously monitoring employees to correct problems and refine approaches.

• Increased revenue with proactive sales strategies, customer relationship management, and in-store promotional events.

• Maximized customer satisfaction by teaching associates how to build trust, meet needs, and delight guests.

• Anticipated and prioritized customer needs to maximize satisfaction and retention.

Front Desk Agent

Westgate Resorts – River Ranch, Florida March 2021 - August 2021

• Managed smooth check-outs with polished charge explanations, payment collection, and statement preparation.

• Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions

• Educated guests about area attractions, top restaurants, and available services.

• Maintained data security and confidentiality to safeguard personal information shared at check-in and check-out.

• Kept impeccable administrative and financial records, verified transactions, and updated records.

• Solved guest concerns by liaising with security, housekeeping, or valet services.

Manager

Prose – Winter Garden, Florida August 2020 - March 2021

• Monitored employee work to assess performance and identify knowledge gaps.

• Planned and executed strategies to increase business and drive profit growth.

• Prepared schedules and assignments to meet short- and long-term business demands.

• Educated clients on how to care for nails and products available for different needs.

• Minimized infection risk by keeping work areas clean and tools sterilized.

Server

Rosen Hotels and Resorts – Orlando, Florida January 2019 - March 2020

• Delivered food and beverages promptly to customers.

• Followed safety, sanitization, and food handling guidelines.

• Processed credit card transactions, gift cards, and cash transactions.

• Memorized menu additions, changes, and limited offerings.

• Trained new servers in company policies, guest service standards, and best practices.

EDUCATION

Hospitality and Tourism Management

Florida Atlantic University Boca Raton, Florida August 2021

Lake Minneola Highschool Lake Minneola, Florida May 2015

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