America Torres

Miami, FL *****

adpl03@r.postjobfree.com

+1-786-***-****

Authorized to work in the US for any employer

Work Experience

Warehouse Worker

DBK CONCEPTS - Miami, FL

February 2020 to Present

Pre-stage

Ensure that all items are in great condition and ready to ship. Help in loading and unloading items off pallets

Labeling and ticketing items

Customer Service Representative/sales Floor Associate/backroom Associate T.J.MAXX & HOMEGOODS - Kendall, FL

November 2017 to March 2020

-MAINTAINED THOROUGH KNOWLEDGE OF STORE MERCHANDISE

-ASSISTED CUSTOMERS ON INQUIRES ON SALES FLOOR

-PERFORMED FULL RECOVERY AND GO- BACKS O SALES FLOOR

-TRAINED MULTIPLE NEW ASSOCIATES

-ASSISTED IN THE BACKROOM WITH UNLOADING TRUCK AND PLACING MERCHANDISE IN DESIGNATED TANK

Income Tax Preparer

LIBERTY TAX - Miami, FL

December 2015 to May 2017

-INTERVIEWED CLIENTS TO COLLECT INFORMATION AND GATHER NECESSARY PAPERWORK.

-PERFORMED CLERICAL TASKS TO MAINTAIN TEAM EFFICIENCY ND SUPPORT CUSTOMER NEEDS. GENERATED AND MAILED UPDATED STATEMENTS

- CERTIFIED TO PREPARE TAX RETURNS AND TAX QUOTES

- TOOK CHARGE OF BUSINESS ADVERTISING

Tutor- Miami, FL

Miami, FL

April 2014 to December 2015

• PROVIDED ACADEMIC ASSISTANCE FOR STUDENTS IN K-8.

• SUBJECTS INCLUDED ENGLISH, MATH, SPANISH AND ART.

• ASSISTED CHILDREN IN REACHING THEIR ACADEMIC GOALS AND ENSURED THAT THEY MAINTAINED IT.

• PREPARED WEEKLY LESSON PLANS AND EXERCISES TAILORED TO EACH STUDENT'S NEEDS. Education

HIGH SCHOOL DIPLOMA

SOUTH MIAMI SENIOR HIGH SCHOOL MIAMI, FL, UNITED STATES 2015

MIAMI DADE COLLEGE-KENDALL CAMPUS- MIAMI, FL, UNITED STATES - Miami, FL Skills

• CUSTOMER SERVICE

• ATTENTION TO DETAIL

• TEAM PLAYER

• PROBLEM SOLVING

• QUICK LEARNER

• ADAPTABLE

• COMMUNICATION

• LEADERSHIP

• ABILITY TO WORK UNDER PRESSURE

• PERSISTENT

Assessments

Receptionist — Proficient

June 2020

Evaluates the knowledge and skills essential to receptionist jobs. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service — Proficient

April 2020

Identifying and resolving common customer issues

Full results: Proficient

Sales Skills — Familiar

July 2020

Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar

Attention to Detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Work Style: Reliability — Familiar

July 2020

Tendency to be dependable and come to work

Full results: Familiar

Verbal Communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer Service Fit — Familiar

August 2020

Measures the traits that are important for success for customer service roles. Full results: Familiar

Manufacturing Fit — Highly Proficient

September 2020

Measures the traits that are important for success in manufacturing roles. Full results: Highly Proficient

Sales Skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Working with MS Word Documents — Proficient

June 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient

Sales Skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Scheduling — Highly Proficient

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Working with MS Word Documents — Proficient

October 2020

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Administrative Assistant/Receptionist — Proficient October 2020

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Verbal Communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Warehouse Associate — Proficient

November 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Warehouse Associate — Proficient

November 2020

Assesses the tendencies that are important for success in warehouse roles. Full results: Proficient

Night auditor (hotel) — Highly Proficient

December 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Work style: Reliability — Familiar

July 2020

Tendency to be dependable and come to work

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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