Jasmine Jacobs
**** **** ****** ***. * Bakersfield CA 93309 702-***-**** adpkt4@r.postjobfree.com
PROFESSIONAL PROFILE
Hands-on, task focused Leader with strong communication skills leveraging a diverse, front-line customer service background. Pays close attention to detail for accurate and compliant documentation and accustomed to multi-task, fast-paced environments. Follows policies, procedures and guidelines to ensure consistent quality and patient confidentiality. Seeking a transition into healthcare with a dynamic, growth-oriented organization offering career advancement and leadership opportunities.
Certifications: American Health Association – CPR, First Aid, AED & OSHA-Guidelines for Nursing Home Safety
Excellent phone, verbal, written and interpersonal communication skills
Promote teamwork through demonstrated behaviors, leadership, and effective communication
Self-starter that functions well independently or as part of a team with minimal supervision
EHR Systems & Microsoft Office Applications / MS Word MS PowerPoint MS Excel MS Outlook 35 WPM
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2021
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Octapharma Plasma-Bakersfield, CA
04/2021 -06=2021
Medical Screener/ Customer Service
●Answer inbound calls from future and returning donors and questions from other clinics
●Screen donors by checking vital signs protein and hematocrit levels making sure there eligible to go to the next step
Elephant Bar Restaurant – Sacramento, CA 04/2016 – 02/2020
Lead Trainer/ Key Employee - Customer Service
Answered inbound phone calls, greeted customers, and managed opening and closing duties
Responsible for daily operations when Key Employee, including management & training of up to 8 employees
Processed payments, stocked supplies, and handled light cleaning duties
Mixed and served alcoholic and non-alcoholic drinks to guests according to established specifications
Smith’s Bakery– Henderson, NV 06/2018 – 03/2019
Customer Service Associate
Prepared bakery items per established guidelines and customer requests
Stocked department merchandise, checked product quality, and reported inventory discrepancies to manager
Answered customer questions and followed established quality assurance standards
Completed opening and closing duties and documented production numbers
IHOP Restaurant – Sacramento, CA 12/2013 – 04/2016
Keyholder / Customer Service Trainer
Took orders accurately, and entered orders using point of sale computer system
Responsible for daily opening & closing duties when Keyholder, including supervision of up to 4 employees
Stayed familiar with menu items, advised patrons of specials, and answered questions
Performed opening and closing duties, stocked supplies, accepted payments, and operated cash register
Santa Fe Station Casino – North Las Vegas, NV 02/2013 – 10/2013 Customer Service Associate/Cashier
Completed a multitude of tasks including food production and serving customers at the cash register
Operated cash register, accepted payments, and made accurate change
Ensured accuracy of cash drawer and kept work area clean and organized
Worked in a team environment and communicated effectively with managers and co-workers
FedEx – Sacramento, CA 08/2011 – 11/2012
Quality Control Specialist
Responsible for accurate, timely and proper package protocols and procedures
Unloaded items from trucks and met daily metrics
Scanned bins, printed labels and managed quality control on packages and deliveries
Volunteer experience includes 6+ years volunteering for St. Jude Children’s Research Hospital in Sacramento, CA