Gail Palmer

Customer service is second nature to me!

New Bedford, PA

adpksi@r.postjobfree.com

724-***-****

Authorized to work in the US for any employer

Work Experience

Assistant Manager/Sales Associate

Shelby's Sugar Shop - Boardman, OH

May 2019 to Present

Running the store when the manager is off. This includes training new hires, working orders and placing orders, upselling to customers, opening/closing the store, rectifying the safe and taking deposits to the bank. When working orders I replenish stock already displayed as well as set new displays. I can easily interpret a planogram and set areas with fixture changes. Store Manager

Tic Toc Food Mart - New Middletown, OH

April 2019 to May 2019

A store manager does everything from cashiering, to ordering, to replenishing the store stock. One is required to be able to take on any task to keep the business running smoothly. The juggling of safe rectification, while scanning in orders from vendors, and being aware if the front end needs help was often hectic, but never beyond my abilities.

Key Holder/Supervisor

Crabtree and Evelyn - Grove City, PA

June 2018 to February 2019

A key holder is responsible for opening/closing the store on any given day, daily paperwork, customer service, selling, receiving and processing shipments, getting orders ready for shipping out, taking deposits to the bank drop, inventory and ordering, conference calls and as the manager on duty during my shifts, generally handling any issues.

Kitchen cabinet designer and appliance sales

Menards - Warren, OH

January 2017 to June 2018

Designed kitchen cabinet layouts in 20/20 program, both stock and special order; sold both stock and special order appliances; followed up with manufacturers on special orders; worked on plan-o-gram team doing resets. I received numerous raises and completed advancement training. Customer Service Associate

Bath and Body Works at The Shops at Boardman Park - Boardman, OH October 2016 to January 2017

I was hired as a seasonal part-time associate with previous experience. I worked at another BBW in the late nineties and that previous experience has served me well. I mostly work cashiering and helping customers choose products to reach their promo/sale quantity. Sales Specialist Kitchen Design

Lowe's Home Centers Inc. - Hermitage, PA

October 2004 to June 2016

I have worked in numerous departments including Millwork, Paint and Home Decor, Flooring, and helped out in Hardware, Electrical and Plumbing. I am fluent in 20/20 design version 11 and also am more than capable of cashiering and can rectify my cash drawer. Education

gradated in general studies with emphasis on AP Eng, Journalism, and AP Bio Wilmington Area HS - New Wilmington, PA

August 1981 to June 1987

Skills

• 20/20 (2 years)

• Sales

• Management

• Merchandising

• Marketing

• Microsoft Office

• Cash Handling

• Customer Service

• Payroll

• Retail

• Retail Management

• Inventory

• Operations

• Retail Sales

• Planograms

• Store Management Experience

• Upselling

• Assistant Manager Experience

Assessments

Management & Leadership Skills: Impact & Influence — Highly Proficient January 2019

Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.

Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Highly Proficient January 2019

Measures a candidate's ability to effectively plan and manage resources to accomplish organizational goals.

Full results: Highly Proficient

Human Resources Skills: Compensation and Benefits — Proficient January 2019

Measures a candidate's knowledge of compensation and benefits programs. Full results: Proficient

Merchandise & Supply Storage Skills — Expert

January 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Expert

Accounting Skills: Bookkeeping — Proficient

January 2019

Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: Proficient

Business Math Skills — Highly Proficient

January 2019

Measures a candidate's ability to use basic math to solve problems in a business context. Full results: Highly Proficient

Customer service — Proficient

January 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Cashier skills — Proficient

October 2019

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate