Personal Details-

Name : TAMIL SELVAN ELIYAS

Date of Birth : 16 July 1982

Marital Status : Married

Present Address : S/o Eliyas, 6/151A,

Ramanathichen puthoor,

Kumarapuram thopur, post

Kanyakumari district, pin 629402.

Languages : English, Hindi, Tamil

Telephone : +960*******

Email : adpksh@r.postjobfree.com

Nationality : Indian

Personal Profile-

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve or more. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently. I love to take challenges which encourage me to take responsibilities and help other develop. As self-motivated and passionate, I am ready to take challenges which succeed my career. WORK EXPERIENCE

August 2019 – August 2021

Pullman Maamutaa, Maldives

Food and Beverage Supervisor

Greeting guests and acquainting them with the hotel’s amenities

Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently

Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards

Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.

Welcome and acknowledge all guests according to standards.

Ensure proper festive decorations and food are displayed in order.

Provide food and drink recommendations to guests.

Handle administration duties include stock ordering, staff roster, billing, daily report and duty assignments

Resolve personnel problems, hire new staff, and evaluate staff performance

Undertake a busy and fast-paced role with varied duties

Handle and resolve issues or complaints in a professional manner

Conduct briefing and updates to the staff

Any other appropriate duties and responsibility as assigned by the Management April 2018 – July 2019

Fregate Island Private, Seychelles

Personal Assistant (Butler)

Greeting guests and acquainting them with the hotel’s amenities.

Anticipating guests’ needs and solving their problems.

Researching dining and entertainment recommendations and making reservations.

Providing directions and information about local points of interest.

Ensuring rooms and common areas meet guest standards. January 2014 - January 2017

Constance Lemuria, Seychelles. (Leading Hotels of the World) Villa Master / Butler

Provide personalized assistance to VIP guests throughout their stay offering smooth arrival, registration and departure procedures.

Accompany guests to airport as directed.

Supply VIP guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.

Arrange transportation (e.g., taxi cab, shuttle bus, etc.) for VIP guests and record advance transportation request as needed.

Contact appropriate individual or department as necessary to resolve calls, requests and/or problems. December 2011 – January 2014

Constance Lemuria, Seychelles. (Leading Hotels of the World) Food and Beverage Supervisor – IRD, Special Functions & Mini Bar Operations

Preparing daily workloads for staff & co-coordinating the daily allocation of work.

Motivating the team to achieve high standards and KPI targets.

Handling new guest enquiries and acting as the face of the department.

Dealing with and resolving problems and issues which arise.

Coordinate with the other departments to ensure guest satisfaction is maintained at all times.

Monitoring & reporting on LHW standards & performance targets.

Arranging & chairing weekly team meetings, focusing on targets & achievements.

Implementing new initiatives as instructed by manager.

Responsible for regular monthly inventory, stock control of the department December 2008 – December 2011

Constance Lemuria Seychelles. (Leading Hotels of the World) Food and Beverage Waiter – Sea Horse, Fine Dining Restaurant

Reports to the Restaurant Supervisor in terms of operations in the restaurant.

Handle guest complaints and give feed back to the supervisor.

The tables and linen are clean .Table cloths are evenly spread on all sides.

Chairs are dusted are properly arranged.

The table set up is correct, the silver is polished and china and glassware are spotlessly clean.

The Restaurant and back area are state of readiness before the services.

Napkins are folded and kept handsomely for the particular session. June 2004 – November 2008

MGM Resort, Chennai, India

Food and Beverage Waiter – Sea Crust Restaurant, Banquet & Room Service

Reports to the Restaurant Supervisor in terms of operations in the restaurant.

Handle guest complaints and give feed back to the supervisor.

The tables and linen are clean .Table cloths are evenly spread on all sides.

Chairs are dusted are properly arranged.

The table set up is correct, the silver is polished and china and glassware are spotlessly clean.

Cruet sets, sugar bowls and flower vases are filled placed correctly on the table.

The Restaurant and back area are state of readiness before the services. EDUCATIONAL QUALIFICATIONS

July 2000 – April 2002

Diploma in Trade of Hotel Operation Management

Haneefa Institute of Hotel Catering Administration Mahatanapuram, India

PROFESSIONAL ACHIEVEMENTS & TRAINING

July 2021 Leadership Development Programme

Pullman Maamutaa

Maldives

August 2016 Heilbronn hospitality butler training

March 2013 Telephone Etiquette Training

July 2012 LQA – Leading Quality Assurance on Minimum Quality Standards Oct 2011 HACCP – Food Hygiene & Safety

I hereby certify that all information contained in this resume is true and correct to the best of my knowledge.

Signature: Date:

Tamil Selvan Eliyas

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