CAREER OBJECTIVE

Hard-working Business major (*.* GPA) previously attending Grantham University, with 13.5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer communications, and customer satisfaction skills to successfully fill the Customer Service Support and Sales role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Asurion, Greenville, MS / Feb 2018 - Oct 2020

Contacted customers with repair estimates for approval.

Assisted caller with filling out questionnaire and submitting it electronically for processing.

Communicated clearly and concisely with on-the-road employees to give instructions and assistance.

Kept manager informed of communication with outside departments relating to field support department.

Met minimum individual and departmental goals and service level agreements.

Tracked customer information and concerns and entered data into database.

Provided assistance with maintaining customer records and accounts.

Provided customers with product and service information.

Handled customer inquiries both phone and by email.

CUSTOMER SERVICE

Walmart, Greenville, MS / Apr 2013 - Sep 2017

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

GENERAL NUTRITIONIST

GNC, Greenville, MS / Feb 2010 - Mar 2013

Assess nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling.

Counsel individuals and groups on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life.

HOMELESS FAMILIES SUPPORT ASSISTANCE

Salvation Army, Greenville, MS / Jun 2006 - Sep 2009

Provide social workers with pertinent information gathered during applicant interviews.

Keep records of assigned cases, and prepare required reports.

adpkrc@r.postjobfree.com

678-***-****

1607 Chaselake Drive Jonesboro, Georgia, 30236

EDUCATION

GRANTHAM UNIVERSITY

GPA: 3.0

Kansas City, KS

Associate Business Management Business Candidate (Expected graduation Aug 2022)

Awards & Honors

Best Customer Service Award

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ERIKA FRANKLIN

CUSTOMER SERVICE SUPPORT AND SALES

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