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LYNETTE BRITTON

***** *** ** #*** ******, Mt. 59860 C: 406-***-**** adpkoy@r.postjobfree.com

PROFESSIONAL SUMMARY ITTON

Career Summary: Highly organized and detail-oriented with more than 30 years experience supplying thorough, organized administrative support to senior executives.

• Continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

• Office Manager highly skilled at managing complex schedules, budgeting and travel arrangements.

• Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

• Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail.

SKILLS

• l Professional phone etiquette l Administrative support

• l Microsoft Excel certified l Excellent communication skills

• l Articulate and well-spoken l Critical thinker

• l Database management l Certified Computer Office

• l Customer service-oriented l Works well under pressure

• l Flexible l Social media knowledge

• l Accurate and detailed l Multi-line phone proficiency

• l Excellent planner and coordinator l Advanced clerical knowledge WORK HISTORY

Teletech@home CSR 09/15/21-Present

Temporary /at home CSR for Bank of America

Roi Solutions 10/01/20-06/30/21

employment At home CSR for HelloFresh

TeleTech@home C SR

Temporary employment At home CSR for Bank of America 03/20-7/30/20 Wal Mart Polson, Mt 10/15/19-03/20

Front End Cashier

Lake County Council on Aging Ronan, Mt 3/15/18-10/15/19 Caregiver/Homemaker for the Elderly

Hot Springs Nursing and Rehabilitation Center 11/25/17-3/15/18 Dietary Aid

Bozeman Audi Bozeman, Mt 10/2016-09/15/17

Administrative Assistant

AP/AR, Entering invoices, Payroll, Federal/State Taxes, Submitting unemployment comp, Submitting employee child support payments, Deducting and paying garnishments, Bank Deposits, Recording auto sales, Assisting with new hires,Warranty submissions Nelcon Aggregate and Asphalt Bozeman, MT 4/2016-10/2016 Administrative Assistant

Creating Spreadsheets, Recording Truck Weights, Invoices//Weight tickets for drivers, Adding all info to spreadsheets, emailing/faxing documents to appropriate persons. Northwind Distributing Bozeman, Mt 10/2015-5/2016

Office Assistant

Quick Books, Inventory, Accounts Payable, Accounts Receivable, creating invoices, payroll, deposits Bozeman Watch Co Bozeman, MT 02/2014 -10/2015

Sales/Office Manager

Inventory, cleanliness, and organization of the showroom. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.

At Home CSR for Best Buy

TeleTech@Home Englewood, CO (Corporate Headquarters) 10/2012-2/2014 Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 100 calls per day. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Met or exceeded service and quality standards every review period. Front end cashier

Lowe's Bozeman Bozeman, MT 09/2010-10/2012

Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Directed calls to appropriate individuals and departments. Dedicated to continuously improving sales abilities and product knowledge. Asked open-ended questions to assess customer needs. Assistant Manager

The Ebert Apartments Livingston - Livingston, MT 12/2009-09/2010 Completed final move-out walk-through for tenants. Carefully screened applicants for tenancy.

Verified that all customer complaints were handled promptly and appropriately. Communicated effectively with owners, residents and on-site associates. Maintained a sufficient number of units so that they were market-ready at all times. Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Communicated with landlord regarding building and tenant issues. Maintained constant balance of property petty cash account. Department Manager/Retail

Kmart Bozeman, MT 09/2008- 12/2009

Operated a cash register for cash, check and credit card transactions with 100% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Identified potential shoplifters and alerted management. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Followed merchandising guidelines to present visually appealing displays. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Answered customer telephone calls promptly and in an appropriate manner. Maintained established merchandising standards, including window, sales floor and promotional displays.

Preserved a perfect attendance record for employment duration Head Cashier

Cardinal True Value Kalispell, Mt 05/2007-09/2008

Operated a cash register for cash, check and credit card transactions with 100% accuracy. Cleaned and organized the store, including the checkout desk and displays. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Preserved a perfect attendance record for employment duration. Manager Cellular World Kalispell, MT 05/2003-05/2007 Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Prioritized helping customers over completing other routine tasks in the store. Built relationships with customers to increase likelihood of repeat business. Cosmetologist and Nail Technician Self-employed Tacoma, WA 01/1978 – 01/2000

Owner of my own nail business in various salons throughout the Seattle-Tacoma area. Excellent customer service, and scheduled my own appointments. Established clientele and continued customer service for constant repeat customers. Specialized in sales, extensive skin care, hair care, foot care, and acrylic nails. Complete coordination between clients, appointments, inventory control, product ordering, etc. EDUCATION

Associate of Arts: Flathead Valley Community College - Kalispell, Mt. 2003 Rocky Mt. School of Photography - Missoula, MT 1999 Photography Diploma:

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