Data Entry Front Desk

Samantha Wells

**** *. ***** ***#****, SAN ANTONIO, TX 78240 210-***-**** ***********@*****.***

Education

HIGH SCHOOL DIPLOMA JUNE 2003 BELLFLOWER HIGH SCHOOL CURENTLY PERSUING B.S. NURSING, ABILENE CHRISTIAN UNIVERSITY

Additional Skills

Organize and host cast member activities via The Circle of Excellence. For example: Team building

activities, CM holiday festivities, VoluntEar opportunities, etc.

Experience

CUSTOMER SERVICE REPRESENTATIVE MARITZ INC JAN 2005-FEB 2007

Confer with customers by telephone to provide information about products and

services, take and enter orders, cancel accounts, and obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints,

or comments, as well as actions taken.

Refer unresolved customer grievances to designated departments for further investigation.

Solicit sales of new or additional services or products.

Obtain and examine all relevant information to assess validity of complaints and to determine

possible causes, such as extreme weather conditions that could increase utility bills.

Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

Assist customers with converting rewards points for specific services and products.

Data entry

WORKING LEAD DISNEYLAND RESORT FEB 2007-MAY 2011

Train workers in food preparation, and in service, sanitation, and safety procedures.

Compile and balance cash receipts at the end of the day or shift.

Resolve customer complaints regarding food service.

Observe and evaluate workers and work procedures to ensure quality standards and service, and

complete disciplinary write-ups.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to

standards.

Assign duties, responsibilities, and work stations to employees in accordance with work

requirements.

Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

Record production, operational, and personnel data on specified forms.

BOUDIN BAKER DISNEYLAND RESORT AUG 2009-SEP 2017

Observe color of products being baked and adjust oven temperatures, humidity, or conveyor

speeds accordingly.

Set oven temperatures and place items into hot ovens for baking.

Combine measured ingredients in bowls of mixing, blending, or cooking machinery.

Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using

scales or graduated containers.

Check the quality of raw materials to ensure that standards and specifications are met.

Place dough in pans, molds, or on sheets and bake in production ovens or on grills.

Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.

Set time and speed controls for mixing machines, blending machines, or steam kettles so that

ingredients will be mixed or cooked according to instructions.

Formulate and prepare complex recipes, including bakery/pastry recipes. Measure and mix

ingredients according to recipe, using a variety of bakery/ kitchen utensils and equipment, such as

blenders and industrial mixers. Clean bakery equipment and practice all HACCP procedures.

ASSISTANT MANAGER FRONTIER ENTERPRISES OCTOBER 2017-MAY 2019

Create a working environment that promotes quality guest service while generating revenue.

Maintain standard operating procedure, cleanliness and food safety.

Conduct shift walk through while checking for any maintenance or personnel issues.

Perform frequent temperature audits on all food holding equipment.

Manage flow of restaurant. Supervise cash handling and daily sales.

Perform administrative tasks ex.) Scheduling, daily reports, manage safe, inventory, ordering and receiving.

Manage labor costs, direct costs and food costs.

Assure guests feel welcome at all times. Anticipate guest’s needs and resolve any complaints.

ASSISTANT MANAGER LOVE’S TRAVEL STOP MAY 2019-PRESENT

Manage daily operations of the facility.

Maintain a safe and clean travel stop.

Perform administrative tasks ex.) Inventory, Cash Control, Ordering and receiving.

Manage labor costs, direct costs, and profit margin.

Manage Truck Care operations, including emergency roadside assistance and billing for both mechanical and tire service with Tractor trailers.

Hard skills

Back Office, Power IM and Power Dax

Madden Co.

Atlas (Reflexis Systems INC)

Microsoft Word, Power Point, Excel

Data Entry

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