adpkla@r.postjobfree.com

*** ******* ** ******, ** 39475

601-***-****

*Objectives*

To obtain a position that will enable me to use my strong organizational and interpersonal communication skills, an opportunity to use my customer service and management skills to improve customer satisfaction, and my ability to work well with people as well as under pressure.

*Education*

Jones County Junior College

12/2010 Business Administration

MS Insurance License

Current until 2018

*Experience*

Farm Bureau Insurance 3 Woodstone Plaza Dr. Hattiesburg, MS 39402 Insurance Specialist/Customer Service Representative March 2012 – Current Resolve customer complaints via phone, email, or in person. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with all insurance needs. Determine charges for services requested, collect deposits or payments, and/or arrange for billing. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Alfa Insurance 120 Front St. Purvis, MS 39475

Customer Service Representative August 2009 to March 2012 Handled changes in policies or renewals. Take payment information and other pertinent information such as addresses and phone numbers. Sold policies as well as handled claims.

*SKILLS*

•Patience

Attentiveness

Clear Communication Skills

Willingness to learn

Microsoft Excel, Word, Outlook

*REFERENCES*

Bryan Sinclair Prestige Insurance Agency 601-***-****

Angie Carter Loss Prevention for Hudson’s 601-***-****

Matt Niemeyer Allstate 601-***-****

Stacy Crosby Farm Bureau Claims 601-***-****

AMBER REID

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