Brittany Rakestraw

*** ****** **. ******, ** **132

770-***-****- adpke2@r.postjobfree.com

Objective

Highly driven team player with a passion for customer relations and banking operations. I am an experienced teammate who utilizes exceptional knowledge/leadership and attention to detail making me an excellent candidate for any position.

Skills Summary

Platform

Bancstar

Mainframe

Outlook

Channel-link

Microsoft Word

Ur youExcel

Mini-Host

Impact-360

Professional Experience

Small Town Bank

August 2018- November 2019

Head Teller

●Monthly audits for all employees

●Processing daily transactions such as personal and commercial deposits and withdrawals

●Monthly Security checks for branch

Hamilton State Bank September 2014- August 2018

Teller

Processing daily transactions such as personal and commercial deposits and withdrawals

Maintain and balance cash box

Referring clients to other lines of business

Processing and scanning all work/transactions for the day

Suntrust bank july 2008-august 2014

Client service manager august 2012-2014

Directly responsible for teller teammates and their individual job performance.

Directly manages and coaches all branch teller teammates and is responsible for team performance in various measures.

Conducts interim and annual reviews and is involved in recruiting and selection of teller candidates.

Responsible for assisting Branch Manager in leadership of branch, and is part of the branch leadership team.

Provide leadership and guidance to develop teller skills for career growth opportunities

Transaction review and approval following appropriate guidelines

Ensuring teller line adheres to risk management and Operational Excellence Standards

Allocating, planning, developing and executing proper staffing schedules to ensure an industry-leading client experience

Oversight of teller duties, such as:

Vault, ATM, Teller Cash Dispenser/Recycler, Commercial Depository/Night Drop

Responsible for overall branch teller team performance, branch service excellence, and branch operational adherence.

Overall branch adherence to risk management and Operational Excellence Standards

Teller coordinator 2009- 2012

Serve as OJT coach for training new hires

Effectively use the Client Engagment Model to deliver a superior client experience

Providing developmental coaching to teammates on ways to contribute to profitable growth

Managing teller line and making sure all tellers are aware of and participating in, customer service excellence and sales goals

Responsible for branch scheduling

Provide feedback to teammates on attributes and behaviors that impact the clients experience

Lead morning huddles, daily debriefs, Play To Win meetings and Teammate Readiness

Participate in conducting reviews with Branch Manager

Specialize in cash handling such as complex transactions, cash control, branch security and internal controls

community trust bank 2005- 2008 teller

Processing daily transactions such as personal and commercial deposits and withdrawals

Maintain and balance cash box

Referring clients to other lines of business

Assisting Head Teller on all vault functions

Education

PAULDING COUNTY HIGH SCHOOL DALLAS, GA

HIGH SCHOOL DIPLOMA MAY 2004

Credentials

National Notary Association 2010- 2014

Gallup Service Excellence recipient 2010- 2013

Presidents Team 2011

Chairman’s Team 2012

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