Program Assistant Customer Service

Carolyn Parham

240-***-**** Washington, DC **************@*****.***

Skills and Qualifications

● Strong ability to multi-task in a fast-paced environment

● Self-starter, team player, energetic, and flexible

● Highly motivated to achieve set goals

● Sharp, quick learner; willing to learn any task

● Customer service

● Program management

● Inventory

● leadersTeam hip

● Detailed oriented

● Task prioritization

● Relationship building

● Training

EXPERIENCE

:

Delivery Driver

Washington, DC

GoPuff 8/2021- Present

● Provide Excellent Customer Service

● Delivering products to customers within the dupont/virginia area

● Addressing any Customer concerns

Catholic Charities Hyperthermia:

Program Assistant Washington, DC

11/2020- 4/2021

● Monitor Residents activity

● Provide Shift Coverage

● Perform Intakes

● Collect and store documents properly

● Report all unusual incidents

StaplesArlington, VA

Copy and Print Associate 05/2016 – 05/2019

● Aid customers in the completion of copy and print jobs at Staples kiosks

● Rung up purchases and collect payment from customers

● Addressed customer issues/complaints and ensure customer satisfaction

● Provided customers with access to UPS shipping, laminating, and business card services Labor Ready Tyco Road Vienna, VA

Driver 06/2014 – 07/2016

● Followed safety rules as customers boarded and exited buses or cross streets near bus stops

● Complied with traffic regulations to operate vehicles in a safe and courteous manner

● Reported any bus malfunctions or needed repairs

● Checked the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order

● Picked up and drop off customers at regularly scheduled locations, following strict time schedules Coalition for the Homeless Washington, DC

Monitor 06/2010 – 10/2014

● Provided timely and detailed documentation of incidents, medication, monitoring and/or observation/progress notes

● Aid clients in conflict resolution using effective de-escalation and conflict management techniques

● Motivated and encourage residents in recovery and model a life in recovery

● Acted as a mentor and coach to assist residents with problem solving and life skills

● Addressed all client concerns and/or issues in a timely manner DC Central Kitchen Washington, DC

Volunteer Program Manager 05/2002 – 03/2013

● Ensured volunteers were staffed to support the various areas of operations, to include

● Conducted daily volunteer orientation and training sessions

● Developed and managed volunteer policies, procedures, and standards of volunteer service

● Maintained the volunteer schedule through the website

● Kept former volunteers aware of organizational activities by communicating frequently through email

● Represented the organization at different businesses, schools, and higher education institutes EDUCATION

Academy of Hope, Washington, DC

General Equivalency Diploma

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