MARTHA J EPPS 716-***-**** adpkar@r.postjobfree.com

OBJECTIVE: To seek an administrative position in Buffalo, New York. Administrative professional with 10+ years of experience increasing program productivity by 25%, streamline program efficiency the first quarter in all assigned tasks. Loyal and discreet with superb work ethic to provide expertise in customer service, office management and administrative support. Excellent track record of paying attention to detail, multi-tasking, flexibility and organizing priorities to increase productivity in any environment.

PROFESSIONAL EXPERIENCE:

Federal Bureau of Investigation (FBI) Full-time (40 hours) Status: TS / SCI

FBI - Albany, New York Paralegal Specialist (10/26/2020 - present)

I will expertly manage administrative tasks, facilitate communication and manage programs that provides effective office support and impact.

Organize, research, identify, and evaluate documents for 100% administrative purity, provide monthly dashboard reports, conduct case review and possible litigation.

Negotiate with external vendors when adjudicating monetary claims to save the bottom line.

I will provide effective and positive customer service, embrace, and listen methodically to internal and external customers, to ensure resolutions are achieved above and beyond expectations.

Identify, evaluate potential problem areas, prepare report with solutions and implement recommendations to improve and strengthen administrative operations.

Control all administrative claim processes for 210 employees, to include a monthly statistical dashboard.

I will perform a variety of complex assignments involving analysis, evaluation, and development for standard operating processes in order to complete projects.

Provide and execute positive work strategies with high degree of professionalism when communicating with persons of interest in gathering facts to reconcile complaints, property damage, casualty claims, subpoena and litigation matters.

I will contribute superior and mature judgment, demonstrate confidence, and provide strong decision making to negotiate effectively with internal/external partners.

With fluctuating deadlines to ensure compliance and on time constraints are met I utilize a Word check and balance chart and EXCEL maintenance sheet with accuracy and statistics.

FBI Headquarters – Washington, DC Management Program Analyst (01/26/2015 – 10/23/2020)

I coordinate, plan, develop, collaborate, and establish operating methods and procedures to accomplish goals and objectives.

Maintain and track employee performance assessments and personnel records/ files for administrative purity and compliance, providing information during annual rating period.

I have complete administrative control and assigned to manage several programs simultaneously, with varying complexity levels and deadlines.

Exceed expectations to execute, allocate resources, plan, prioritize and manage programs, with varying targets and difficulty to ensure compliance by increasing productivity 100% and participation 25%.

FBI Headquarters – Washington, DC Human Resource Specialist (11/01/12 – 01/26/2015)

I have expert ability to identify and resolve complex program concerns with reports and charts. I create surveys, gather data, analyze, and brief results and present recommendations.

Conduct studies to evaluate strategies to brief internal, external and Management partners on program processes and procedures to receive and allocate training resources.

FBI – Buffalo, New York Operational Support Technician (09/18/2005 – 10/31/12)

I have outstanding customer service, collaboration, communication and liaison skills with internal/external vendors.

In a team or individual setting, I methodically listen to shared ideas, brainstorm resolutions in creating and providing a positive and respectful work environment.

EDUCATION:

Medaille College - Buffalo, New York: Bachelor of Science in Media Communications

Awards and Recognition:

Performance beyond expectations and completing assigned tasks and risks before deadline:

Time Off Award - 2019 / Time Off Award - 2020 / Monetary Award - 2021

*Background check currently in scope until 07/01/2022*.

Microsoft Office proficient.

Contact this candidate