Patient Services Assistant Manager
Resume:
Christina Trevino
Sanger, California, 93657
*****************@*****.***
WORK EXPERIENCE
EYE Q VISION CARE, Fresno, California
Patient Services, Sept 2018 – Present
• Greet and assist patients, visitors, and vendors in a courteous and professional manner.
• Responsible for high volume multi-line phone system, management of all incoming messages and distribution of said messages to appropriate staff member for follow up.
• Coverage of patient check-in and check-out process, both in person and via telephone. This includes facilitating correspondence regarding missed appointments, rescheduling appointments, and patient confirmation calls.
• Order tracking and updates for optical products which consists of reviewing next day appointments and pulling all optical orders to be delivered to patient. Contacting patients to reschedule if orders are not yet received. Also, scanning and matching optical order invoices.
• Posses vast knowledge of vision insurance plans. WAL-MART, Clovis, California
Assistant Manager, Oct 2001 – Dec 2016
• Intake of customer concerns and follow up to see that all issues reported were resolved and appropriate actions were taken to address each occurrence.
• Creating and maintaining all employees' weekly schedules for duty. Ensuring that all departments had adequate coverage during peak hours and seasons. Assignment of specific duties to all employees.
• Conducted interviews of potential applicants for hire.
• Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitored sales activities to ensure that customers received satisfactory service and quality goods.
• Enforced safety, health, and security rules.
• Handling of all work related and public injuries or occurrences. Processing of all claims to insurance adjuster.
• Direct efforts and communication with local Police Department in dealing with attempted theft and loss prevention.
TARGET, Clovis, California
Overnight Supervisor, Jan 1996 – Sep 2001
• Explained and demonstrated work tasks to new workers, assigned training tasks to experienced workers. Supervised employees' shifts and ensured proper setup of merchandise.
• Read work orders and received oral instructions to determine work assignments, material, and equipment needs.
• Moved freight, stock, and other materials to and from storage, production areas, loading docks, and delivery vehicles.
• Received and counted stock items, and recorded data manually and using computer.
• Packed and unpacked items to be stocked on shelves in stockrooms and on sales floor. EDUCATION
TAFT HIGH SCHOOL, Sanger, California
High School Diploma, June 1995
*References Available Upon Request
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