Communication Specialist
Resume:
MAGDALENE LITIA NZOKA
Communications Specialist
Profile
A passionate Communication Specialist seeking an entry level position in the above or a related field . I possess great communication and public speaking skills. Volunteering as a customer service executive has equipped me with skills on how to handle and manage customer complaints .I also have excellent interpersonal skills, which I gained from working with Knbs as an enumerator in the year 2019. Interaction with the people improved my ability to study and e ectively communicate with them, hence strong persuading power. I’m a goal oriented individual, which enables me to e ectively manage time and meet work deadlines. Lastly, I’m a critical thinker with the ability to use my initiative to make the right decision.
Work experience
Customer Service Executive
Thalia Psychotherapy- Nairobi
March 2021- Current Job
Achievements
● Described service details to people and answered their questions to equip them with the information they need.
● Developed good working relations with internal and external customers.
● Managed a team of 13 to ensure customer needs are met.
● Enhanced department structure and workflow to increase coverage and team e ciency.
● Submitted reports to the management outlining all the activities that occurred and recommendations to enhance service delivery.
219**-*****, Nairobi
************@*****.***
Skills
● Communication skill.
● Social media management.
● Public speaking.
● E ective time management.
● Adaptability.
● First learner.
Hobbies
● Blogging.
● Community Service.
● Reading .
● Researching.
● Photography.
● Cooking.
● Art and design.
Industrial Attachment
Ghetto FM- Nairobi
May 2019- August 2019
Responsibilities
● Anchoring news briefs.
● Collecting news stories.
● Writing and editing news stories.
● Conducting interviews.
● Audio editing.
Achievements
● Increased the number of listeners by 20%.
● Saved the station more time for development.
Education
BA Communication and Journalism, Maasai Mara
University- Narok
September 2016- December 2020
Achievements
● Graduated with second class honors, upper division. Key Modules
● Communication skills and Public speaking
● Intrapersonal and interpersonal skills
● Public relations
● Broadcast and BroadcastJournalism
● Audio and Video editing
Muthale Girls’ High School- Kitui
February 2012- October 2015
References
1. Johnson Mwaniki
EABL
2. Faith Tanui
Maasai Mara University
3. Sellinah Kaindi
Absa
Contact this candidate