Trainee Nursing Officer

MOUNA MOHAMED ISMAIL

Email: *************@*****.*** Cell # +971-**-*******

Personal Details

Date of Birth 8/11/85

Nationality Djibouti

Gender Female

Languages Arabic, English, Somali

Experienced senior Nurse Manager with demonstrated history of working in SEHA-UAE, currently working in private healthcare sector. I have hands on change management, crisis and incident management experience in large hospital setting. Key contributor to establishing Level 3 NICU care and opening isolation units for COVID-19 patients. My other achievements include leading and coordinating activities leading successful JCI reaccreditation. Heavily involved in digital transformation journey and staff empowerment. I am passionate about delivering high quality care, improving patient experience and service delivery improvement. I appreciate the important of utilization of clinical and operational analytics in delivering value, improving clinical quality and operational effectiveness. Am holding bachelor in Nursing and master degree in quality and safety management in health care.

Education

September 2012 Royal college of surgeons in Ireland

Master in Quality and Safety in

Healthcare Management, Graduated May 2014

September 2010 Fatima College of Health Sciences

Bachelors of Science in Nursing,

Graduated February 2012

September 2004 Al-Ain Institute of Nursing

Diploma in Nursing Sciences

Graduated June 2007

Academic Year 2002/2003 General Secondary Education

Scientific Stream, grad 95%

License Details

Registered Nurse HAAD License Number: GN8222

Registered Nurse DHA License Number: DHA-P-0181149

Professional Experience

Oct 2018 till Present, Pediatric ward and NICU Services Manager, American Hospital Dubai.

Coordinates the provision of safe, efficient and economical nursing care for designated area in line with established standards of care

Overall responsibility for effective, efficient and cost-effective operation of the Pediatrics and Neonatal Intensive Care Department. Directs co-ordinates and evaluates the activities of the designated areas for the purpose of maintaining optimal delivery of patient care.

Ensures that patient care is delivered in line with policies, procedures and standards practice. Ensure clinical resources based on patient volume and acuity.

Implements systems and processes to facilitate continuity of patient care. Works in close collaboration with the Infection Control Manager and Performance Improvement department to continuously improve quality of care provided.

Completes performance appraisals for nursing staff of all grades working in the unit, Mentors staff on clinical nursing practice specific to the unit so as to enhance their professional development Maintains competency checklists on all staff

Fosters, with the Assistant Chief Nursing Officer, Nursing Director and senior management, an atmosphere that encourages employee excellence and retention.

Promotes incident, customer complaint and patient satisfaction survey reporting to improve patient and family care.

Review all/any incidents, occurrences, near misses and complaints within the department and report findings as per the Hospital Policy.

Supports the recruitment of staff and encourages and promotes the retention of all staff.

Establishes and maintain effective administrative process in patient/outpatient. Prepares quarterly reports and maintains records of activity and outcomes. Conduct departments meetings and maintains minutes.

Develops and evaluates Policy & Procedures in collaboration Assistant Chief Nursing Officer and Nursing Director, as required.

Ensures that there is planned, effective, day-to-day skill mix and staff management. Determine and reviews staffing plans and develops a scheduling system for all departments and reviews regularly as staffing, skill mix and acuity change.

Responsible for the development, implementation, and review of department training programs.

Applies problem solving techniques and evidence-based practice to departments’ related issues.

Ensures that nursing and support team work flexibly and supportively together and that the objectives for the assigned area are delivered.

Adheres to hospital charging and accounting policies and procedures

Ensure attendance by all staff at Hospital and unit-based in-services, mandatory in-service and completion of departmental and unit specific competencies and continues education program.

Ensures ongoing individual performance appraisals are objectively completed for staff members against set criteria. Assists with action plans arising from these appraisals as necessary. Provides clear feedback to team members in a manner that is conductive to maintaining and improving performance. Counsels and/or disciplines staff when appropriate.

Promotes the effective orientation, precepting and support new staff. Provides a welcoming work environment for new staff and ensures appropriate preceptors are made available to assist with orientation. Monitors and tracks individual progress.

Ensures 100% of staff completes a planned, documented departmental orientation.

Leads and demonstrates achievement of cost efficiency on unit as per targets. Prepare annual employee and equipment budget.

March 2017 – Oct 2019 Manager of Pediatric Clinic, acting manager for Renal and Derma clinic, American Hospital Dubai.

Coordinates the provision of safe, efficient and economical nursing care for designated area in line with established standards of care, and as per standard.

Manage administrative functions to ensure smooth and efficient operations of clinic.

Fosters, with the Director, Clinic Operations and senior management, an atmosphere that encourages employee excellence and retention.

Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security

Ensure clinic staffs are performing all duties and tasks as per the hospital Code of Conduct and in line with the hospital Vision and Mission.

Applies problem solving techniques and evidence-based practice to clinic related issues.

Review and evaluate patient flow process, modified flow based on clinic subspecialities needs, patients feedback, staff productivity…etc.

Ensures that there is planned, effective, day-to-day skill mix and staff management. Determine and reviews staffing plans and develops a scheduling system for the clinic and reviews regularly as staffing, skill mix and acuity change.

Develops and evaluates Policy & Procedures in collaboration with Director of Clinic Operations, as required.

Responsible for the fiscal accuracy of the individual clinics through monitoring of records and assisting with the development and implementation of sound financial practices in areas of cash / credit card collections, insurance claim completion and pre-approval protocols being adhered.

Responsible for the development of department and active participation in unit Performance Improvement Projects annually.

Ensures ongoing individual performance appraisals are objectively completed for staff members against set criteria. Assists with action plans arising from these appraisals as necessary. Provides clear feedback to team members in a manner that is conductive to maintaining and improving performance. Counsels and/or disciplines staff when appropriate.

Leads and demonstrates achievement of cost efficiency on unit as per targets. Prepare annual budget.

Attends committees, task forces and activities on behalf of Outpatient Clinics.

Creates an environment that facilitates staff participation in improvement of quality patient care in a trans-cultural environment. Records and evaluates activity against clinic specific outcomes

Responsible for the development of department and active participation in unit Performance Improvement Projects annually.

Working as Volunteer from 1st February 2015 till 30th March 2015, in Department of Performance Innovation (Quality, Excellence &

Innovation Section and Patient Safety, Accreditation & Regulatory Section).

•Participated in managing resource allocation for patient safety programs and projects.

• Implementation of JCI standards & Preparation for the JCI accreditation & Re-accreditation.

Recommending the use of different quality tools like FMEA, RCA & & basic quality tools.

•Facilitated appropriate compliance with all regulatory compliance and accreditation requirements

• Managed hospital wide safety assessments survey to determine staff perception on safety.

• Communicated literature-based ideas regarding effective patient safety strategies to others within the organization.

• Utilized knowledge from quality literature, theories of innovation and operational expertise to assist departments in the development of goals and strategies to achieve improved patient safety.

•Education and communication of opportunities to improve compliance and demonstrates clear strategies in change management and improvement in practice.

• Preparing Internal Audit Schedules, Conducting Internal Mock Surveys for hospitals & assisting with Internal Audits and Audit results.

• Utilized data from various sources such as PSN, CUSP, Risk Management, etc to identify opportunities to improve quality and patient safety.

Maintains familiarity with all hospital policies and procedures related to Joint Commission International Accreditation & Health Authority Abu Dhabi regulation

Provides education and support to staff regarding accreditation and compliance programs

Monitors and audits compliance to accreditation standards and their measurable elements

Assists departments and committees in developing and processing their policies and procedures

Communicates policies and procedures to relevant departments and users

Maintains control over revision and updating the policies and procedures

Develops, facilitates and coordinates quality improvement projects based on the hospital’s strategic priorities

Participate in data collection for different improvement projects in Tawam Hospital

October 2009 – June 2015, Staff Nurse (Acting Charge nurse), Oncology/Hematology Ward.

Assess patient needs, plan, implement and evaluate patient care.

Assess patient admission/ discharge in the unit.

Allocate nurses according to the patient’s condition.

Attended doctors round and facilitate carry out care with the primary nurse.

Knowledge with all emergency procedure CPR, Fires etc

Provide nursing support for family and patient

Assess, Plan, implements nursing of oncology/ hematology cases

Performers direct nursing care to patient

Educate patient and family about expected side effect and management (care at home).

Administer all types of chemotherapy in accurate and safe way.

Teaches patient and family about health maintenance and illness prevention

Maintain specific competences such as chemotherapy administration, chemotherapy and biotherapy course, blood products transfusion and Central line competency.

Act as Quality links Nurse in Oncology unite.

Introducing patient family education guide for oncology patients in Tawam hospital, September, 2013 till May, 2014.

Assess unit compliance with implementation of best practices to optimize quality through several ways such as

oParticipate in developing chemotherapy checklist to maintain safe practice in the oncology unit in 2013.

oPreforming Hand Hygiene audits from March, 2010 till December, 2012.

Maintains familiarity with all hospital policies and procedures related to Joint Commission International Accreditation & Health Authority Abu Dhabi regulation

Audit patient satisfaction and improve it according for their comments

Perform lectures related to oncology and chemotherapy to oncology staff and other departments such as independent double check, chemotherapy precaution, oncology emergencies…etc .

October 2008 – September 2009 Graduate Nurse Trainee

Position

Placement

Hospital

Time/Period

Graduate Nurse trainee

Medical –1

Tawam Hospital

Six Months

(8/10/2008 – 30/4/2009)

Graduate Nurse trainee

Male Surgical

Tawam Hospital

Six Months

(30/4/2009 – 30/10/2009)

Graduate Nurse trainee

Dialysis

Tawam Hospital

Two months

(1/11/2009 – 31/12/2009)

Responsibilities:

Prepare and administer all types of drugs in accurate and safe way.

Take complete report concerning the status of admitted patient.

Assess patient condition continually and maintain complete and accurate nursing record

Responsible for the assessment, planning, implementation and evaluation of direct patient care.

Supervise staff nurses, assistant nurses and healthcare assistant staff leading the provision of an efficient, effective quality customer service.

Introducing Bed side safety Equipment in Medical unite, Tawam hospital, September 2008 till April, 2009.

Skills:

Effective communication, relationship and team building skills

Knowledge of current national and international Health Care and Nursing Issues and Trends.

Knowledge and local and federal Health care Legislations and policies

Leadership and Management skills

Staff Development and Career succession and Planning

Evidence-Based Practice and Outcome Measurement

Information Management and Technology

Contact this candidate