AMARJIT DEY

Proven Success in Systems Optimization and Strategic IT Solutions

adpjsq@r.postjobfree.com

990-***-****

Summary

MCTS with more than 6 years of experience as System Support Executive in different industries and ITIS projects.

Experience of managing server infrastructures across Windows, Linux and Mac OS platforms.

Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance.

Ability to create and deliver solutions in systems and network optimization for business growth.

Skilled problem identifier and troubleshooter for projects and teams in a range of IT environments.

Technical Skills

OS

Microsoft - Windows Server 2012, 2008, 2003, Client Windows10/8/7.

Mac - Mavericks, Yosemite, El Capitan, Sierra, High Sierra.

Linux - RHEL, Fedora, Suse, Centos, Ubuntu.

Services

Active Directory (Installation, configuration, Role-transfer, Recovery etc.), RAS, IIS, DNS, DHCP, SCCM IIS, Hyper V, Lync - Skype and GPOE on Windows family. Name, DHCP, Apache, Samba, NFS, FTP over (on Mac & Linux).

Network

CISCO switch, firewalls and routers.

Wireless

IEEE 802.11(a-ax) LAN and WAN with implemented security of WAP under WEP and WPA.

Antivirus

MacAfee and Symantec.

Other

Microsoft Office, Lync, Communicator, Acronis, VERITAS, VNC tools, DamewareNT Utilities,

AMMI admin, Team Viewer, FileZilla, Wireshark etc.

Functional Area

System Administration

Project Support

NOC Support

Server Maintenance

Productivity Improvement

Training & Mentoring

Vendor coordination

Professional History

Concentrix Daksh Services India Pvt. Ltd (Feb 2017- Oct 2018)

System Administrator (Vendor: Ixora Global Services Private Limited.)

Project: Reliance Jio Infocom (RCC Kolkata)

Responsibilities:

Maintaining the organization’s IT infrastructure, InfoSec Policy, availability and continuity of IT resources.

Monitor IT Administration Center, e-Mail communication and current issues over HPSM ticketing tools within SLA.

Taking initiative and quick action for any OS, application and network related trouble.

Providing support for Windows and MAC for VIP personnel including regular client visits.

Plan and schedule changes, coordinating with different stakeholders depending on priority of quick resolution.

Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.

OSD, Software and patch installation by SCCM2012 R2 and Symantec Enterprise AV along with maintaining JIO InfoSec compliance for various allocated host systems.

Cognizant Technology Solutions, Kolkata (Mar 2015 – Feb 2017)

Customer Support Engineer (Vendor: VDA Infosolutions Pvt. Ltd.)

Project: NSS EUCS-FMS (ID# ITIS -100*******)

Responsibilities:

Providing support to customers with high degree of service, quality and technical expertise with maintain an average time to answer within SLA of Cognizant GSD (Global Service Desk) team.

Research, resolve and respond to customer issues, received via telephone, e-mail and web portal, accordingly high to low priority of incidents, also escalates issues those resolutions were out of scope for L1 to the L2 team.

Installation, configuration and deployment of branded (Ex: DELL, HP and Lenovo) desktops, laptops and server systems.

Monitoring and maintaining OSD, patch and software installation for scheduled updates according to InfoSec compliance through SCCM and McAfee Enterprise AV.

Implementation, support, administration and management to different OS like Windows, MAC and Linux.

VMware AirWatch installation and support to bring Mac systems into CTS enterprise domain by mobility management.

Assist with the migration and troubleshooting of Microsoft Office 365.

Supports to CTS Academic Assessments, Sessions and Trainings over APPV (Application Virtualization).

Vendors co-ordination for faulty hardware support (E.g. DELL, HP Lenovo and Mac) fallowing PAN India escalation matrix.

Brainware Computer Academy, Kolkata (Jun 2007 – Jul 2014)

Sr. Hardware and Networking Faculty (Vendor: Technosoft)

Responsibilities:

Conducting Training for Post-Graduation Diploma in Hardware Networking (PGDHN) candidates under Jadavpur

University Project Impact [Basic Electronics, A+, N+, Server 2008, Linux etc.].

Imparting critical training like data security, recovery, wireless security, Server 2008 Administration.

Monitoring Company website for public and user access through the site C-Panel.

Maintenance of Labs like Software, Multimedia, Financial Accounting, Hardware-Networking and others.

Responsible for System Support and IT-helpdesk by local or remote assistance by VNC and Team Viewer.

Supervise the organization System setup, Wi-Fi protected network access, including LAN-WAN trouble shooting.

Coordinate and manage deployment of periodic software releases across infrastructure with customers and team mate software applications developers

Octagon Informatics, Asansol (Dec 2005 – Apr 2007)

System Support Executive

Responsibilities:

Enrolled as a full-time System Support Executive to follow initial consulting roles under Octagon Informatics.

Installation of OS, Updates, Patch Management, Software, Certificates and their licencing etc.

Windows Server 2000/2003 Active Directory installation, maintenance and troubleshooting.

Maintenance of HP Proliant ML350 and IBM x86, XEON server systems.

Responsible for System and Laptop Support, helpdesk area, replacement of breakdown Systems.

Monitoring routine Backup and Restoration with DAT drive.

Utilize VNC & Remote Desktop to access computers remotely.

Rational Computers, Jharkhand (Jan 2005 – Nov 2005)

System Support Executive

Responsibilities:

Assigned engineer for Annual Maintenance of different company sites under Rational Computers at Bokaro Steel City.

Users access management, Internet, LAN etc. configuration and troubleshooting over Server 2000, 2003 platform.

Installation and Configuration of Different Peripherals, Assembling and Dissembling systems.

Installation and Configuration of Operating Systems like Windows Server 2000, 2003, Win XP, Linux, Cent OS.

Dealing of IT equipment, obtaining quotes for supply of goods and services from suppliers.

Ensuring the high-level satisfaction under 24x7service for corporate clients (Banks, Insurance and other Pvt Co.)

Provide “help desk” support to interact with users to help resolve problems with infrastructure operation, performance and maintenance.

Professional Certifications

Microsoft Certified Technology Specialist - 2010

70-640 Windows Server 2008 Active Directory: Configuration

70-642 Windows Server 2008 Network Infrastructure: Configuration

70-643 Windows Server 2008 Application Infrastructure: Configuration

70-680 Windows 7, Configuration

Certification from Brainware Computer Academy - 2004

Hardware (A+)

Networking (N+)

Academic Qualification

Bachelor of Arts Hons. (10+2+3) from Calcutta University – 2002 (46%)

Higher Secondary (10+2) from WBCHSE – 1999 (52%)

Madhyamik (10+) from WBBSE – 1997 (62%)

Personal Details

D.O. B : 24-Dec-1979

Marital Status : Single

Language : English, Hindi, Bengali (proficient)

Hobby : Tour - travel, Movies - music

Address : 55/2/D, Gholakachari Road, Barasat,

West Bengal, Kolkata – 700124

Here by I declare that all above information is true and up-to-date as per best of my knowledge.

Faithful applicant:

Amarjit Dey.

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