Executive Assistant Clinical Technician

Susana Santiago

**** *. ******** ****** ************, PA 19138

215-***-**** adpjno@r.postjobfree.com

SUMMARY

A proven record of efficiency in coordinating and organizing appointments and data for a high volume of patients. Proficient in a wide range of computer applications. Solid scheduling skills and strong customer relations result in the smooth delivery of quality patient care.

QUALIFICATIONS

• Bilingual: English/Spanish • Customer Service • Team Player • Scheduling • Event Planning • Communication Skills • OSHA, HIPPA • Risk Management • Microsoft, Word and Excel • Medical Terminology • Records Management • Database Administration

PROFESSIONAL EXPERIENCE

Administrative Assistant

Peirce College, Philadelphia, PA

9/2021 - 11/2021

● Take all incoming calls and emails for existing or new students regarding all financial aid needs and processes

● Work alongside Financial Advisors to get them in que and get back to students with next steps and answers for concerns

● Be liaison between Admissions, and Financial aid, along with front line Financial aid support.

● Log and update all information, conversations and check that documents are up to date.,

Case Manager - Salvation Army

Philadelphia, PA 11/2017 – 03/ 2018

● Recorded and documented all client information

● Collected data and resources for clients and supervisor

● Distribute gift cards and recorded and logged all financial data

● Coordinated special events

● Answered phones and communicated with outside agencies and organizations ● Translated for all incoming clients affected by Hurricane Maria seeking assistance

His and Hers Cleaning LLC, Philadelphia, PA November 11/2015 – 04/2017 Executive Assistant

● Ensured that all procedures in compliance with OSHA Regulations

● Managed all incoming calls, recorded messages and directed calls to appropriate person

● Processed new client contracts and updated spreadsheets with detailed financial information.

● Prepared and managed company budget and billing

● Tracked and ordered inventory

Cigna Health Spring Living Well Center, Philadelphia, PA 12/2010 - 09/2015 Administrative Associate

● Ordered and tracked medical equipment, and office and kitchen supplies ● Provided excellent customer service and bilingual translation when necessary ● Scheduled and confirmed appointments and verified insurance information ● Maintained call records and logs

● Schedule meeting and maintained conference room scheduling

● Assisted Case Management with resources and patient caseload

Orlando Regional Medical Center, Orlando, FL 02/2003 – 11/2010 Clinical Technician /Unit Secretary

● Measured and recorded vital signs, intake and output

● Set up, maintain, clean and test medical equipment

● Answered phones, call lights and call in referrals

● Ordered and distribute supplies

● Provided clerical support for center

EDUCATION

New Direction Academy, Fort Myers, FL

Diploma

Lee Vocational Technical Academy, Fort Myers, FL Certified Nursing Assistant Program – Certificate of Completion

Valencia Community College, Orlando, FL,

Health and Science Program – Credits Earned

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