Curriculum Vitae

Samantha Palmer

Mobile: 077**-******

Email: adpjmd@r.postjobfree.com

PROFILE

As an operations manager in the fitness industry for 8 years, I have valuable communication and interpersonal skills, enabling me to influence, develop and motivate other team members in order to help staff develop into instructors. Working to overcome a range of operational and customer service challenges, I have developed strong decision-making skills and the ability to provide solutions to problems to improve client experience, which has resulted in higher club occupancy and lower running costs. I have energy, determination and consider myself to be honest and reliable, whilst always willing to learn new skills and challenge myself.

EMPLOYMENT

Virgin Active Classic 200 Aldersgate and Virgin Active Moorgate - Manager

(Sep 2013- Current)

As Group Exercise Manager, I am responsible for team of instructors and their timetable of classes. Key responsibilities include:

Managing timetables and instructors

Responsible for managing my own P&L and budgets

Implementing Virgin Active innovations into the timetable

Supporting both senior and typical Group Exercise Managers

Organising instructor auditions and training dates

Acting General Manager for two weeks (VA Moorgate)

Increasing Occupancy at Moorgate from 72% to 81% Since March 2014 and reducing costs, training and supporting the inhouse PT team.

Increasing Occupancy From 41% to 49% from September 2013 and reducing cost by 11%.

Virgin Active Classic Twickenham, Virgin Active Strand & Virgin Active Kingston

(August 2011 – Sep 2013)

I was the Cluster Manager for the London Classic region for 12 months, running the programme across 10 clubs. Key responsibilities included:

Chief organizer for large scale events including Turfs Up 2013 & 2014 and “Tour de Twick” 2014

Increasing Twickenham class occupancy from 46% to 76% in 16 months

Increasing The Strand class occupancy from 66% to 84% in 12 months

Acting General Manager for one month (The Strand), taking 1-2-1’s for all HOD’s as well as processing Payroll

Dealing with membership complaints and general day to day running of the club

Student Radiographer/ Radiographer

(Jan 2004 – Aug 2011)

Assisting with Surgical Radiological procedures.

Undertaking CT Scans, Xrays, Ultrasound scans

Working under pressure in a busy hospital environment

EDUCTATION

2005-2009 London Southbank University

BSC (Hons) Diagnostic Radiography

1998 – 2003 Longford Community School

NVQ Level 2 - Hairdressing

1998 – 2003 Longford Community School

5 GCSEs (Grades B-C) including Math and English

TRAINING & SKILLS

Waterworks (Aqua) Instructor (2011)

Les Mills RPM (2011)

Les Mills Body Pump (2011)

Exercise to Music NVQ2 (2009)

KEY SKILLS

Communication - Strong social and people skills gained from employment. My outgoing personality enables me to communicate to others successfully and efficiently, whilst maintaining good relationships.

Teamwork - Valuable understanding of working and co-operating within a team and being able to focus on time and team management skills.

Attention to Detail - Experience in planning, organisation and maintaining a tight time schedule, to ensure work and tasks are completed efficiently and correctly.

Analytical Skills - Being able to critically analyse tasks and situations in order to optimise future success and achievement.

Management - Managing large teams, building relationships with my teams, other members of the heads of departments. Working with budgets and being responsible for the organisation of my team.

REFERENCES ON REQUEST

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