Administrator
Resume:
Christelle Jonker
ADMINISTRATIVE
ASSISTANT/ MANAGEMENT
OBJECTIVE
I am self mo vated and a fast learner.
I pay close a en on to detail.
C O N T A C T
*****************@*****.***
3 Hospital road,
Monument, Krugersdorp.
EXPERIENCE
Axiom Tutoring Company (Temp)
December 2019-February 2020
• Personal Assistant-
Personal Assistant to CEO
• Receptionist - Dealing with
all existing and new clients.
Handling all telephone calls.
• Administrator - All general
admin duties as well as
monthly billing and reports.
• HR - All leave requests.
Dairy planning for tutors.
Absa Vehicle Finance Collections Dept
October 2018 - April 2019
• Data capturing
• General admin tasks
• Telephone skills
• Collection of Debt
• Tracing of client.
• Negotiating a payment plan
E D U C A T I O N
• High school Jan de klerk
• MATRIC 2001
• Office Etiquette 2001
• First aid level 3- Every
3years for 14years
• National Certificate in
General Management
NQ Level 5
Absa V/F Mandate Holder
June 2010 - September 2018
• Data capturing
• General admin tasks
• Telephone skills
•Restructuring of normal and Debt review
accounts
Truck and Plant Connec on
Sales Administrator
October 2020 -October 2021
• Loading new cli ents on system
• Quotation
• Invoicing client or banks
• Creating sales files
• Collecting all Fica documents
• Signing of clients
Barclays Bank Quality Controller
December 2009 - May 2010
• Data Capturing
• Analyse all instructions and identify any mistakes made by capturer
• Reporting all errors, Risk and findings to Manager
• Assisting in Customer complaints
• Daily Reports of Department statistics
• Provide support to the team
• Run Dept when manager not in.
• Insure all tests are approved and done by Employees. COURSES ATTENDED:
IN-HOUSE TRAINING:
· Conflict Handling
· Telephone skillsAlgo risk management
· Customer care process
· Occupational health & safety act
· Service excellence
· SAP
· Sanctions Basic Training
· Occupational Health & safety act
· C ustomer care process training
· M idbase Client call
· B CM General Awareness
· T reating Customer Fairly Principles
· B CM (Business Crises Management)
· S ocial Media
· E mployee Compliance
· D ata Privacy Training
· A nti bribery and corruption
REFERENCES:
Cheryl Brits 082*******
Leonard Brown 082*******
Pierre Wentzel 082-***-****
Barclays Bank Workflow
Controller
March 2009 - November 2009
• Receive requests.
• Analyse the query by finding the route cause and resolution
• Manage all work flow assigned and re-direct if not correctly assigned.
• Provide support to the team.
• Provide quick and accurate service to manager.
• Handling of customer queries and resolving them. Absa Bank Administrators
June 2004 -February 2009
• Receiving of requests for natis documents
• Mailing of natis documents
• Tracking of natis documents
• Requesting Duplication natis documents from
licensing Dept
•Running of Dept when manager no t in
•Leave approval when manger no t in
•Sign on regi ster
•Data captu ring
•All general admin tasks
Customer service
Leadership
People person
Attention to detail
SKILLS
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