Kimberly Finnell

Certified Nurse's Assistant/Customer Service Representative

Newport News, VA 23602

adpje6@r.postjobfree.com

757-***-****

To obtain a position as Certified Nurse's Assistant or Customer Service Representative in a medical, corporate or private environment. Enabling me to utilize my skills and develop skill progression. I am a committed and motivated assistant with exceptional customer service and decision making skills. I have a strong work ethic, professional demeanor and great initiative. I am proficient at quickly learning new procedures and taking ownership of diverse projects. Work Experience

Customer Service Representative

Alorica Call Center - Tampa, FL

July 2021 to Present

Working remotely assisting members with a warm and professional attitude. Handling member questions, complaints, requests or inquiries with the highest degree of courtesy and professionalism with the goal of one call resolution and patient retention. Interact with customers through live chat, handle emails, inbound calls and outbound calls, assist with technical support issues, handle billing issues and order inquires.Provides customer service regarding shipment/ delivery, returns, credit, order status corrections and other customer concerns. Communicates and resolve issue with an empathetic and patient mindset. Contacting vendors on behalf of members in reference to installation, warranty, repairs and other issues as needed. Operate various computer based systems such as OMS, ECM, CSR, Oracle, Harmony, Jabber, AS400,Google chat, EIS, SOP.

CNA - Certified Nursing Assistant

Caregivers In Home Care - Williamsburg, VA

December 2020 to Present

Assist clients with ADL's-bathing, dressing, feeding, grooming, oral care. Light housekeeping, medication reminders, laundry, monitor for safety and any changes in condition and other duties as needed.

CNA - Certified Nursing Assistant

HomeCare Assistance of Richmond/Williamsburg - Williamsburg, VA November 2020 to Present

Assist clients with ADL's-bathing, dressing, feeding, grooming, oral care. Light housekeeping, medication reminders, laundry, monitor for safety and any changes in condition and other duties as needed.

Customer Service Representative(Lead)

LINCARE A LINDE COMPANY - Newport News, VA

October 2018 to October 2020

Handling client/patient questions, complaints, requests or inquiries with the highest degree of courtesy and professionalism with the goal of one call resolution and patient retention. Conducts inbound and or outbound calls to patients' doctor's office and insurance companies as necessary or required to complete tasks. Provide patients with accurate, timely, and satisfactory solutions to potential and arising complaints and concerns about their orders, devices, usage and physician-ordered prescriptions. Ensure accurate update and enter changes to order or reorder quantities as requested by physician. Ensure proper authorization and documentation is received before additional supplies are shipped to patients as required. Schedule new patient set-ups for oxygen, cpap, nebulizer, ventilators and concentrator checks. Operate various computer based systems AS400, medforce, launch lite, responding to emails in microsoft outlook. Sending supplies to customers via UPS. Schedule appointments for health care specialist and Respiratory Therapist. Follow up with patients ensuring equipment works properly. Communicate with all staff to ensure all tasks are performed for the day. Other duties as needed.

Certified Nurse's Assistant

Visiting Angels - Newport News, VA

August 2017 to December 2018

Assist clients in their home with activities of daily living such as bathing, feeding, dressing, errands, medical appointments, laundry, medication reminders and any other duties as needed. Certified Nurse's Assistant

Brookdale Senior Living - Williamsburg, VA

May 2015 to July 2018

Assisting clients with activities of daily living such as bathing, feeding, dressing, undressing, monitoring vital signs, medication reminders, assisting with laundry and cooking. Performed light housekeeping, pet care and other duties as needed. Certified Nursing Assistant

Interim Home Health Care - Newport News, VA

September 2013 to March 2014

Responsibilities

Assist clients with bathing, feeding, dressing, light housekeeping, laundry, medication reminders, preparing meals and other duties as needed. Accomplishments

The ability to make clients still feel independent and not lose dignity. Skills Used

The ability to assist clients with tasks unable to perform themselves. Knowledge of what the client needed without having to have direction to do a task. Direct Service Associate

Eastern State Hospital - Williamsburg, VA

March 2009 to April 2013

Responsibilities

Reports changes in mental health patients behavior, monitors patients for safety and location, document bi-weekly notes, ensure charts are replenished with proper documents, assist with bathing, feeding, dressing, undressing, and other duties as needed. Skills Used

To be able to work as a team when an altercation erupted and maintain safety for all at all times. Certified Nursing Assistant

Chesapeake Baptist Home - Newport News, VA

December 2011 to September 2012

12/2011-09/2012

Certified Nurse's Assistant

Assisted patients with activities of daily living such as bathing, feeding, dressing, undressing, serving and collecting food trays, transports patients using wheelchairs or assist patients with walking, turns and reposition bedridden patients alone with assistance to prevent bedsores. Changed bed linen, directed visitors and answered call lights/telephones, recorded vital signs, input/outputs and other duties as assigned.

Certified Nurse's Assistant

Bayada Home Health Care - Williamsburg, VA

October 2009 to December 2011

Provided routine personal care and basic health care for convalescent or disabled persons in the patient's own home. Assist clients with bathing, dressing and undressing, grooming. Prepare and serve meals/assist with eating if necessary. Perform basic housekeeping duties to include changing bed linens, laundry and light housekeeping. Maintain record of patient's condition and report information to supervisor as needed. Provide a social avenue with clients- converse and watch TV with them. As directed by the supervising nurse, administer prescribed oral medication and check vital signs.

Education

Bachelor's of Science in Information Technology

Stratford University Newport News - Newport News, VA High school diploma or GED

Nursing Licenses

CRNA

State:

VA

October 2022

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