Customer Service Representative

Bridget M Robinson *** Seagirt St. Pittsburgh, PA 15221

412-***-**** email:****************@*****.***

PROFESSIONAL SUMMARY

Productive and efficient Patient Care Technician with 17 years' experience in the health care field obtaining vitals, supporting patient needs, and providing exceptional service. Would like to play a role in an organization who strives and continues to provide innovative cutting edge services in health care and in improvement of lives. CORE QUALIFICATIONS

● Work with staff to design and carry out individualized care plan for patients.

● Utilize strong communication skills to clearly convey information and instructions concisely.

● Capable of accurately observing and reporting of patient conditions.

● Passionate about providing the best in care for all patients. PROFESSIONAL EXPERIENCE

Magee Women’s Hospital – Pittsburgh, PA June 2015 to June 2017 Lead Patient Care Technician

● Assist patients with all aspects of daily living.

● Perform blood glucose testing, IV removal, phlebotomy.

● Assist with the interview process of potential new hires.

● Serve as preceptor to new hires.

● Support Unit Director with the scheduling and management of the unit Patient Care Technicians.

● Greet new patients and family members upon arrival on the unit.

● Assemble charts for new patients, inform doctors of the arrival of their new patients.

● Inform nurses and aides of the arrival of their new patient.

● Assign nurses and aides their patient list and phone for the shift.

● Put patients in the system for transport to testing or surgery throughout the facility.

● Prepare patients discharge papers,

● Breakdown patient’s chart, put patient information in the Hippa bin.

● Listen to voice mail from patients, pharmacies, physicians and route to the appropriate nurse.

● Drop off and pick up mail for the center.

● Reschedule patients appointments.

● Update patient list using Aria and Epic System.

UPMC Presbyterian Hospital – Pittsburgh, PA September 2013 to June 2015 Advanced Patient Care Technician

● Support patients with all areas of daily living.

● Performs input and output.

● Vital signs

● Assists with computer documentation.

● Handles post-mortem care.

● Blood glucose testing.

● Computer documentation of all duties performed throughout the shift.

● Preceptor to new hires.

● Transport patient to testing and surgery throughout the hospital.

● Sit with patients who have an altered mental status.

● Perform folly care, straight catheterization and bladder scanning.

● Inform nurses of a change in their patient’s status. UPMC Worksource – Pittsburgh, PA December 2011 to September 2013 Nursing Assistant/Psychiatric Assistant

● Ensure the safety and care of patients in the unit.

● Observed, recorded and documented changes in patient behaviors

● Nurtured a secure and safe environment for patients, their guests, and staff.

● Assist nurses with restraining patients.

● Round on all patients according to their diagnosis. Bayada Nurses – Pittsburgh, PA August 2007 to September 2012 Home Health Aide

● Remind patients to take their medications.

● Assessed patient abilities and made care recommendations.

● Communicated with patient family members on a regular basis.

● Carried out daily living tasks like personal grooming, feeding, bathing, and toileting. Elder-Ado Inc. – Pittsburgh, PA August 1999 to October 2008 Home Health Aide

● Ensure that daily meals were prepared in accordance with patient dietary restrictions.

● Assisted patients with daily activities, including light housekeeping.

● Provide patients with help moving in and out of beds, baths, and with dressing and grooming. Professional Reference

Tracey Wendell Rolley- Health Unit Coordinator, Magee Women’s Hospital 412-***-****.

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