Customer Service Representative

Bridget M Robinson *** Seagirt St. Pittsburgh, PA 15221

412-***-**** email:adpjc2@r.postjobfree.com

PROFESSIONAL SUMMARY

Productive and efficient Patient Care Technician with 17 years' experience in the health care field obtaining vitals, supporting patient needs, and providing exceptional service. Would like to play a role in an organization who strives and continues to provide innovative cutting edge services in health care and in improvement of lives. CORE QUALIFICATIONS

● Work with staff to design and carry out individualized care plan for patients.

● Utilize strong communication skills to clearly convey information and instructions concisely.

● Capable of accurately observing and reporting of patient conditions.

● Passionate about providing the best in care for all patients. PROFESSIONAL EXPERIENCE

Magee Women’s Hospital – Pittsburgh, PA June 2015 to June 2017 Lead Patient Care Technician

● Assist patients with all aspects of daily living.

● Perform blood glucose testing, IV removal, phlebotomy.

● Assist with the interview process of potential new hires.

● Serve as preceptor to new hires.

● Support Unit Director with the scheduling and management of the unit Patient Care Technicians.

● Greet new patients and family members upon arrival on the unit.

● Assemble charts for new patients, inform doctors of the arrival of their new patients.

● Inform nurses and aides of the arrival of their new patient.

● Assign nurses and aides their patient list and phone for the shift.

● Put patients in the system for transport to testing or surgery throughout the facility.

● Prepare patients discharge papers,

● Breakdown patient’s chart, put patient information in the Hippa bin.

● Listen to voice mail from patients, pharmacies, physicians and route to the appropriate nurse.

● Drop off and pick up mail for the center.

● Reschedule patients appointments.

● Update patient list using Aria and Epic System.

UPMC Presbyterian Hospital – Pittsburgh, PA September 2013 to June 2015 Advanced Patient Care Technician

● Support patients with all areas of daily living.

● Performs input and output.

● Vital signs

● Assists with computer documentation.

● Handles post-mortem care.

● Blood glucose testing.

● Computer documentation of all duties performed throughout the shift.

● Preceptor to new hires.

● Transport patient to testing and surgery throughout the hospital.

● Sit with patients who have an altered mental status.

● Perform folly care, straight catheterization and bladder scanning.

● Inform nurses of a change in their patient’s status. UPMC Worksource – Pittsburgh, PA December 2011 to September 2013 Nursing Assistant/Psychiatric Assistant

● Ensure the safety and care of patients in the unit.

● Observed, recorded and documented changes in patient behaviors

● Nurtured a secure and safe environment for patients, their guests, and staff.

● Assist nurses with restraining patients.

● Round on all patients according to their diagnosis. Bayada Nurses – Pittsburgh, PA August 2007 to September 2012 Home Health Aide

● Remind patients to take their medications.

● Assessed patient abilities and made care recommendations.

● Communicated with patient family members on a regular basis.

● Carried out daily living tasks like personal grooming, feeding, bathing, and toileting. Elder-Ado Inc. – Pittsburgh, PA August 1999 to October 2008 Home Health Aide

● Ensure that daily meals were prepared in accordance with patient dietary restrictions.

● Assisted patients with daily activities, including light housekeeping.

● Provide patients with help moving in and out of beds, baths, and with dressing and grooming. Professional Reference

Tracey Wendell Rolley- Health Unit Coordinator, Magee Women’s Hospital 412-***-****.

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