M A T I L D A J A K U P I

201-***-****

adpjby@r.postjobfree.com

** ****** ***, *** *,

Elmwood Park, MATILDASELIMI, NJ

07407

PROFESSIONAL SUMMARY

Motivated Debt Collector with 4 years of experience in client relations and caseinvestigations. Provides reliable solutions to financial disputes through quick, efficient,and procedure complaint service. Additional expertise in case negotiation and solutionsmanagement.

SKILLS

Negotiation Client relations

Complex problem solving Update accounts

Process payments Problem-solving

EXPERIENCE

Senior Collector, SafeStreets USA, Aug 2016 May 2020, Saddle Brook, USA, NJ USA Contacted customers by phone to resolve outstanding balances. Consistenly exceeded daily sales goal (125 calls/days) by about 25%. Arranged for debt repayment and established repayment schedules based on customers' financial situations.

Negotiated credit extensions when necessary.

Collected payments, updated accounts and notified customers of additional responsibilities.

Monitored overdue accounts to track new payments and document continued issues. Maintained current administrative records with personal and financial data for each account.

Customer Service Cashier, Chase, May 2015 Sep 2015, Garfield, NJ Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.

Customer service skills.

Excellent verbal communication.

Customer Service Representative, Macy's, Nov 2014 Sep 2015, Paramus, NJ Exceeded requirements in providing products and services to customers at all times. Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

Trained new associates on store programs and policies. MJ

EDUCATION

GED

Capri Institute Clifton, NJ

Nail Technology seminar, Haircutting and Chemical Services MS

treatment training and sanitation training.

LANGUAGE

English/ Albanian Cosmetology principles knowledge

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