Kelly Bergen

adpjbu@r.postjobfree.com

702-***-****

Las Vegas, 89130

Skills: Training, Management, Sales, Customer Service, Scheduling, Problem Solving, Microsoft Office Suite, Apple and PC literate, G-suite Admin, CRM Pro, Self-starter. Work Experience

Turtle Peak LLC

12/2017- Present

3rd Party Customer Support Center

Director of Employee Engagement

Hiring

New Client Onboarding

New Hire Training

Ongoing Agent Training

Creation and upkeep of internal documentation of policy and procedure Floor Management

Solutional Side

12/2016 - 5/2017

Small Business Solution

Owner

Inventory management solutions

Scheduling

POS Set-up

Revel Systems

09/2015 - 12/2016

Team Lead

Product Data Escalations

Responding to clients via email and phone.

Resolve bad product build outs, skipped onboardings, and settings issues. Managing long term cases and rare business types.

Managing a small team of in office agents as well as 5 remote agents Process Management and Development

24-7 Intouch- CSR (Customer Service Representative) 07/2014- 03/2015

Client: Airbnb

Department: Trip Experience

Receiving inbound calls and emails; troubleshooting failed reservations, payment errors, and customer expectations.

Fast Fix Jewelry and Watch Repair

09/2012- 07/2014

Responsibilities included: key holder; cell phone, tablet and watch repair. Sales and merchandising. Ensuring repair documents are accurate and organized. Encouraged positive group dynamics. Managed store bank deposits and customer complaints. Kay Jewelers- Assistant Manager

05/2010- 08/2012

Responsibilities included coaching and assessment of sales team. Receiving, processing, and bookkeeping for repair department. Maintaining sales and compliance goals. Preparing for special events.

Education

Paul R. Wharton High School Tampa, Fl

2001- 2005 Advanced Diploma

J. Sargeant Reynolds College Richmond, Va

2005- 2008 Music Education

References

Dan Parker-Knight

727-***-****

Jenna Wittenburg

863-***-****

Arielle Hume

727-***-****

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