Manager Operator Customer Care

Vicki Wilson

**** ******** ***** **** ** Rochester, MN 55906 ******@*****.*** 507-***-****

Career Objective

Well-organized, enthusiastic, adaptable, and highly creative professional with extensive education and teaching experience in the wellness and Aesthetics industry. In-depth organizational business experience with the ability to identify operational deficiencies and potential growth opportunities. Improve customer relations by enhancing all team members’ skill levers and customer care. Highly motivated individual, who is seeking to bring personal customer experience to an ever-growing heath care industry.

Experience

Manager Operator, Certified Instructor, Advanced Practice Esthetician, Lash Technician

Rocco Altobelli, Inc. Rochester, MN October 1999 - Present

Direct, supervise, and educate staff on proper salon techniques

Educate and coach new and current employees

Evaluate and mentor employees with performance reviews

Active human resource recruiter for entire organization

Maintain inventory of retail products and Aesthetic salon supplies

Perform comprehensive Aesthetic services to a diverse client base

Educate clients on hair and skin products that will enhance their appearance

Manager Operator, Studio 890. Elm Grove, WI August 1992 – August 1999

Straightened, styled, cut, colored and weaved hair with chemical solutions

Generated new business through customer referrals

Manager Operator, Rocco Altobelli, Inc St. Paul, MN January 1988 – June 1992

Educated new stylists on proper techniques

Provided cutting and styling services

Educated clients on products that would enhance their overall look

Manager Operator, Rocco Altobelli, Inc Rochester, MN October 1980 – December 1987

Provided cutting and styling services

Built a large, loyal client base

Education

Rochester School of Cosmetology Cosmetologist– Rochester, MN

Advanced Practice Aesthetics Mastering Skin Care in a Medical setting course--Rochester, MN Physician’s Care Alliance of Scottsdale Arizona Certification – Scottsdale, AZ

License

Certified Nursing Assistant License – 10836220 – 05/2021 to Present

BLS/ALS Certified – 2021-2023

State of Minnesota Cosmetology Manager Operator License State of Minnesota Certified Cosmetology Instructor

State of Minnesota Certified Advanced Practice Esthetician Certified Lash Technician

Awards

Rocco Altobelli Hair Fashion Award

Rocco Altobelli Employee of the Month Award Rocco Altobelli Top Sales Award

Rocco Altobelli Top Customer Service Award

Volunteer Activities

Look Good Feel Better Program - American Cancer Society Rochester Women’s Shelter

Rochester Ronald McDonald

Channel One Food Bank Backpack Program

Relay For Life

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