Experienced Customer Service Representative
Resume:
Bridgette Winfrey
Experienced Certified Medical Assistant
San Antonio, TX 78218
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Certified Medical Assistant
Heart and Vascular Institute of Texas - San Antonio, TX August 2020 to April 2021
Assisting the doctor with triaging patients, taking vitals, performing EKG, entering orders for venous ablation, stress test. Obtaining hospital records for patients before their office visit. Certified Medical Assistant
Gastroenterology Associates of San Antonio - San Antonio, TX June 2019 to March 2020
• Assist doctors with banding procedure, colonoscopy,
• triaging patients,
• complete referrals,
• prior authorizations etc.
• Scheduling patients
• EMR E Clinical used for scheduling
• Data Entry
• ICD 10
• HCPCS Codes
Certified Medical Assistant
Medfirst Northeast - San Antonio, TX
October 2016 to June 2019
• Certified Medical Assistant with duties to assist 3 doctors with injections
• EKG's, pap smears
• ABI's, DPN's
• insurance verification, prior authorizations, etc..
• Scheduling patients
• EMR system Athena to schedule and input appt. reminders.
• Data Entry
• ICD 10
• HCPCS Code
Medical Assistant
childrens hospital of san antinio - San Antonio, TX July 2015 to January 2016
Responsibilities
To assist the doctor with patients care.
I made sure that the children and parents left our pediatrician office, knowing that they were well taken care of and could depend on the staff to attend to their needs.
• Medical Assistant with duties to assist all doctors
• Triage pedi patients
• Schedule appointments
• Schedule follow up visits using EMR System Athena. Medical Assistant
Medfirst Northeast - San Antonio, TX
September 2013 to July 2015
• To assist the doctor with patients care, calling prescription for the patients,
• verifying insurance, collecting copays.
• Scheduling patients using EMR system Athena
• Data Entry
• ICD 9
• HCPCS codes
Accomplishments
I established a bond with the patients, staff and the community, and I always made sure to put a smile on everyone face.
Skills Used
My customer service skills, dependability, my medical knowledge. PCA Personal Care Assistant
Methodist Hospital - San Antonio, TX
May 2012 to February 2013
• Assist patients with daily medical needs
• Schedule vitals using Meditech EMR system
• Calorie intake on patients meal consumption.
Medical Assistant
The Family Clinic of San Antonio - San Antonio, TX August 2008 to September 2011
• MA responsible for triaging patients.
• Performing blood raws, urinalysis, EKG's, Injections.
• Responsible for updating chart information, including temperatures, blood pressure and pulse of all patients in the clinic.
• Pack wounds, and apply proper dressing, medications to the wounds.
• Issue the patients referrals to different specialists.
• Assisting with Trigger-point injections
• Assisting with toenail removals.. Suture Removal. Assist with Cyst and skin tag removals.
• Schedule patients using EMR system Athena
Donor Recruiter
SOUTH TEXAS BLOOD and TISSUE CENTER - San Antonio, TX March 2009 to July 2009
• Provided assistance to donors on an as-needed basis.
• Answered donors calls for scheduling and questioning.
• Assisted mobiles with blood drives.
• Scheduling donors using their EMR system
DME Clerk
Praxair Healthcare Service - San Antonio, TX
August 2007 to August 2008
• Verify patient medical insurance, initiate referrals and Title 19's for Medicaid.
• Answer incoming calls, schedule patient appointments.
• Complete Oxygen and Cpap orders for hospitals.
• Order and ship supplies to the patients via UPS.
• Scheduling patients using EMR Apac
Education
High school or equivalent in Medical Assistant
Kaplan Career Institute
December 2008 to September 2009
Skills
• Excel (5 years)
• Windows (5 years)
• Microsoft office (5 years)
• Customer Service Skills (10+ years)
• Hospitality (2 years)
• Cashier (3 years)
• Medical Terminology (10+ years)
• Medical (10+ years)
• Pediatrics (Less than 1 year)
• CMA
• Injections
• EMR
• Vital Signs
• Patient Care Medical history Medical care expenses Bloodborne pathogens Medical transcription minor surgical procedures HMO's Vital signs Word processing Urinalysis Telephone and reception Coding Healthcare Prov. CPR techniques EKG's, Spirometry, Phlembotomy, PPO's Bookkeeping Interpersonal Venipuncture Audiogram communications First Aid Microbiology Administer medication Toenail Removals Wound Packing Trigger-point injections Hearing Testing
• Patient Care
• EKG
• CPR Certified
• CPR
• Receptionist
• Venipuncture
• Microsoft Word
• Medical Office Experience
• Triage
• Athenahealth
• Phlebotomy
• CPT Coding
• EMR Systems
• Medical Coding
• Medical Scheduling
• Customer Service
• Laboratory Experience
• Medical Records
• Insurance Verification
• Clerical Experience
• ICD-10
• Medical Billing
Certifications and Licenses
Certified Medical Assistant
CPR Certification
Certified Medical Assistant
CPR Certification
Assessments
First Aid — Familiar
September 2018
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Familiar
Nursing Skills: Patient Focus & Orientation — Proficient September 2018
Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
Full results: Proficient
Attention to Detail — Completed
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Electronic Medical Records: Best Practices — Highly Proficient February 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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