RN, BSN
Resume:
*************@*****.***
JENNIFER KOCHANOWSKI
**** *** ******, ******, **** 52302 H: 319-***-**** C: 319-***-****
Professional Summary
Six years’ experience as a nurse supervisor, including charge nurse.
Primary liaison between primary physicians and psychiatrists.
Mental health assessment of emergency room patients.
Pre-certification and coordination of patient admissions.
Plan and attend daily care plan meetings with ancillary teams.
Smulekoff's Award for Excellence in Nursing 1996
Licenses
Active Iowa Registered Nurse License
Professional Experience
CSR, Customer Care Supervisor And Corporate Trainer ImOn Communications
Create technical writing to develop a Knowledge Base
Train new employees remotely and in person
Develop new and tenured employees by providing continuing enduation
Work directly with ancilairy departments to maintain communication in order to provide the best experience for our customers
CSR, Interim Customer Service Manager
McLeod USA
Provided resolution of customer's concerns.
Assessed CSR's tickets and call quality; provided educational feedback.
Received escalated calls from customers and resolved their concerns.
McLeod Escalations Supervisor
APAC
Knowledge resource for representatives.
Audited representative's work.
Received escalated calls from customers and resolved their concerns.
Charge Nurse
Star Medical and Stat Staff
Acted as liaison between physicians, families and patients.
Created plans of care for patients
Directed nurse aides in their daily tasks
06/2007 to Current
Cedar Rapids, IA
05/2004 to 06/2007
Cedar Rapids, IA
06/2001 to 04/2004
Cedar Rapids, IA
05/2000 to 05/2001
Cedar Rapids, IA
Staff Nurse PACU 05/1996 to 04/2000
St Luke's Hospital Cedar Rapids, IA Monitored post-op patients’ levels of consciousness during recovery from anesthesia
Measuring and recording patients’ vital signs
Extubating patients when their respiratory status was strong enough to breathe without assistance
Assisted anesthesiologists with various never blocks
Staff and charge Nurse (2 East) 05/1996 to 04/2000
St Luke's Hospital Cedar Rapids, IA
Attended daily care plan meetings with ancillary teams (e.g.: social workers, physicians upon admission).
Completed thorough intake of individual upon admission.
Created plans of care for patients and revised as needed.
Assessed person's mental health status and needs daily; communicated changes to physicians
Worked directly with ancillary teams to provide best discharge plan for individuals.
Psychiatric liaison between emergency room physicians and the three psychiatric units at St Luke's Hospital.
Emergency room physicians would contact me when a person with psychiatric symptoms would present.
Insurance pre-certification, I would communicate with patient's insurance companies before admission to
determine approved length of stay.
Worked directly with ancillary teams to provide best discharge plan for individuals.
Psychiatric liaison between emergency room physicians and the three psychiatric units at St Luke's Hospital.
Emergency room physicians would contact me when a person with psychiatric symptoms would present.
Insurance pre-certification, I would communicate with patient's insurance companies before admission to
determine approved length of stay.
Worked directly with ancillary teams to provide best discharge plan for individuals.
Psychiatric liaison between emergency room physicians and the three psychiatric units at St Luke's Hospital.
Emergency room physicians would contact me when a person with psychiatric symptoms would present.
Insurance pre-certification, I would communicate with patient's insurance companies before admission to
determine approved length of stay.
Education and Training
Bachelor of Science: Nursing 1996
University of Iowa Iowa City, Iowa, United States
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