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JENNIFER KOCHANOWSKI

**** *** ******, ******, **** 52302 H: 319-***-**** C: 319-***-****

Professional Summary

Six years’ experience as a nurse supervisor, including charge nurse.

Primary liaison between primary physicians and psychiatrists.

Mental health assessment of emergency room patients.

Pre-certification and coordination of patient admissions.

Plan and attend daily care plan meetings with ancillary teams.

Smulekoff's Award for Excellence in Nursing 1996

Licenses

Active Iowa Registered Nurse License

Professional Experience

CSR, Customer Care Supervisor And Corporate Trainer ImOn Communications

Create technical writing to develop a Knowledge Base

Train new employees remotely and in person

Develop new and tenured employees by providing continuing enduation

Work directly with ancilairy departments to maintain communication in order to provide the best experience for our customers

CSR, Interim Customer Service Manager

McLeod USA

Provided resolution of customer's concerns.

Assessed CSR's tickets and call quality; provided educational feedback.

Received escalated calls from customers and resolved their concerns.

McLeod Escalations Supervisor

APAC

Knowledge resource for representatives.

Audited representative's work.

Received escalated calls from customers and resolved their concerns.

Charge Nurse

Star Medical and Stat Staff

Acted as liaison between physicians, families and patients.

Created plans of care for patients

Directed nurse aides in their daily tasks

06/2007 to Current

Cedar Rapids, IA

05/2004 to 06/2007

Cedar Rapids, IA

06/2001 to 04/2004

Cedar Rapids, IA

05/2000 to 05/2001

Cedar Rapids, IA

Staff Nurse PACU 05/1996 to 04/2000

St Luke's Hospital Cedar Rapids, IA Monitored post-op patients’ levels of consciousness during recovery from anesthesia

Measuring and recording patients’ vital signs

Extubating patients when their respiratory status was strong enough to breathe without assistance

Assisted anesthesiologists with various never blocks

Staff and charge Nurse (2 East) 05/1996 to 04/2000

St Luke's Hospital Cedar Rapids, IA

Attended daily care plan meetings with ancillary teams (e.g.: social workers, physicians upon admission).

Completed thorough intake of individual upon admission.

Created plans of care for patients and revised as needed.

Assessed person's mental health status and needs daily; communicated changes to physicians

Worked directly with ancillary teams to provide best discharge plan for individuals.

Psychiatric liaison between emergency room physicians and the three psychiatric units at St Luke's Hospital.

Emergency room physicians would contact me when a person with psychiatric symptoms would present.

Insurance pre-certification, I would communicate with patient's insurance companies before admission to

determine approved length of stay.

Worked directly with ancillary teams to provide best discharge plan for individuals.

Psychiatric liaison between emergency room physicians and the three psychiatric units at St Luke's Hospital.

Emergency room physicians would contact me when a person with psychiatric symptoms would present.

Insurance pre-certification, I would communicate with patient's insurance companies before admission to

determine approved length of stay.

Worked directly with ancillary teams to provide best discharge plan for individuals.

Psychiatric liaison between emergency room physicians and the three psychiatric units at St Luke's Hospital.

Emergency room physicians would contact me when a person with psychiatric symptoms would present.

Insurance pre-certification, I would communicate with patient's insurance companies before admission to

determine approved length of stay.

Education and Training

Bachelor of Science: Nursing 1996

University of Iowa Iowa City, Iowa, United States

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