Center Representative Program Coordinator

Delores R. Jones

*** ***** ******

Hamden, CT ***17

Cellular: 203-***-****

Email: ***************@*****.***

SUMMARY OF QUALIFICATIONS

Experienced Community Relations Professional, offering over 25 years of Diversified experience. Excellent communication and problem solving skills. I am dedicated to achieving customer satisfaction as well as meeting or surpassing company goals and expectations. I’m a team builder, Self-sufficient and self-motivator. I offer a supportive attitude, patience and organization. I pride myself on seeing positive results that impact the customers/clients that I service.

OBJECTIVES

To secure a challenging position as a Professional with a progressive company that offers advancements to enhance my career and future.

PROFESSIONAL WORK EXPERIENCE

Sunset Shores(Fiscal Intermediary) 2019 – Current

Personal Care Assistant (PCA)

Meal Preparation, Assisting with housekeeping, Assisting with laundry, Running errands, Providing companionship.

Coordinated Transportation Services(Trumbull, CT) 2017-2018 Call Center Representative

Transportation scheduler, Direct communication with Dispatcher, Scheduling and confirming appointments. Community Health Network (Wallingford, CT) 2014-2017 Member Service Representative

Assisting members with health care needs, Assisting members to navigate online services, Scheduling medical appointments, Assisting members with maintaining health coverage, Answering incoming calls averaging 58 calls per day

Ludlow Commons (Norwalk, CT) 2013-2014

Program Coordinator

Assisting residents with services and accessing benefits, CHOICES training, Hosting, planning outings and holiday parties, Assisted residents with finding home health care that best fit their needs New Haven Savings Bank (Hamden, CT) 2002 - 2013

Bank Teller

Cash handling, Check deposits, Business deposits, Processing loan payments, Assisted with all customer banking needs, Maintain proper cash limits, Issued money orders, cashier checks and cash advances, Assisted with all clerical responsibilities within the bank EDUCATION

Albertus Magnus College(New Haven, CT) 2019 - Current Naugatuck Community College (Waterbury, CT) 2010 - 2011 Certified Physical Therapist Aide Training (Hamden, CT) 1998 - 1998 James Hillhouse High School (New Haven, CT) 1989 - 1992 References Furnished Upon Request

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