Customer Service Representative

LEKE-AKINDELE, Fathiat Omotola

No. *, Ogunbiyi street, Olude bus stop, Ipaja, Lagos State.

+234 (0-811*******

********@*****.***

BRIEF

I am a dedicated, productive, hardworking and efficient person and also committed to my work. I am resourceful and a good listener who is success driven.

I desire to secure a position in an esteemed organization where I can optimally utilize my skills and competences to contribute to the achievement of the organization’s corporate goals, whilst also developing myself.

PROFESSIONAL EXPERIENCE

Max International (NYSC)

Department: SUPPLY CHAIN & LOGISTICS

Position: Inventory/Warehouse Officer

Duties:

-Daily stock record-keeping

-Processing of orders from clients

-Sorting of orders from clients

-Issuance of orders to clients as requested

Year: January 2021 till date

Bariga Junior Grammar School, Bariga, Lagos (Teaching Practice)

-Lectured and instructed students with prepared lesson notes in various subjects in accordance with established school curriculum

-Developed and used different teaching techniques to make learning easier for students.

-Organized and supervised extracurricular activities for students (debate, sports, etc.)

Position: Educator

Year: October 2018 to January 2019

Opay

Position: Customer service Agent

-Provided information about products and services to prospective and existing customers.

-Provided quality and effective responses to customers’ complaints and enquiries via various appropriate channels.

-Managed accurate customer account data and recorded all queries on computer database logging system software

-Referred customers to other appropriate departments and supervisors.

Year: January 2020 to April 2020

VOLUNTEER ACTIVITIES

University of Lagos Skill acquisition programme 2017

University of Lagos NUESA Teaching competition 2017

University of Lagos NUESA Sport week 2018

CORE COMPETENCIES & SKILLS

Excellent Customer & Client Relations.

Excellent Organizational & Administrative Skills.

Excellent communication (verbal and writing) skills

Warehouse Management Systems.

Data Collection & Management.

Proficient in the use of Microsoft Office Applications.

Customer Relationship Management (CRM).

Slack.

EDUCATION AND QUALIFICATIONS

National Youth Service Corps (NYSC) – From November, 2020 till date

BSc. Education in Economics (UNIVERSITY OF LAGOS, LAGOS) 2015-2019

Senior Secondary School Certificate (DERIL ACADEMY, IBADAN) 2008-2014

Primary School leaving Certificate (FAZL-I-OMAR AHMADDIYYA NURSERY AND PRIMARY SCHOOL, IBADAN)

PROJECT/RESEARCH

Project on “The impact of absenteeism on the academic performance of economics students (A case study of Somolu Local Government area Lagos.)” – November 2019

REFERENCES

Available upon request.

Contact this candidate