Call Centre Customer Service
Resume:
CURRICULUMN VITAE FOR
TALENT SONGORE MUTIWASEKWA
ADDRESS: ** ******** ****,******** ****** CELL: 077*-***-***
E-MAIL ADDRESS: **********@*****.***
PERSONALDETAILS
PERSONAL PROFILE
A demonstrated history of marketing in a dynamic industry. The proven ability to think strategically with a solid knowledge of implementing strategic initiatives and coordination of underlying activities. An outstanding verbal and written communication skill set, which includes strong interpersonal skills.
Excellent working knowledge of information technology systems. Established organizational analytical and planning skills with the ability to create a service culture. Ability to develop and communicate a clear and compelling stakeholder's driven corporate vision.
PERSONAL DETAILS
Date of Birth 28 June 1989
Nationality Zimbabwean
Sex Female
National I.D 45-184731 M32
Marital Status Married
Driver’s License 331672 LC
PERSONAL ATTRIBUTES
•Effective communication and interpersonal skills.
•ability to work as a team
•Highly initiative self-motivated and committed to deliver high standard of work.
•Result oriented.
•Dedication and determination.
•Strong analytical skills.
•Ability to work under pressure with minimum supervision
•Strong leadership skills
AREAS OF EXPERTISE
•Proven ability to win new business
•Client Management
•Good business knowledge
•Resolving queries
•Challenging discrepancies
•Research and analytical Skills
WORK EXPERIENCE
• EMPLOYER :Adept Solutions (IT Training and
Certification centre}
{Microsoft Training and volume licensing, Oracle,
Cisco Partners}
OCCUPATION : Account Executive/Marketing Supervisor
(December 2012 – July 2016)
RESPONSIBILITIES
•Building and maintaining strong and lasting customer relations to retain old business and acquire new customers .l would acquainting myself with every account or clients IT systems and infrastructure they use so l know what trainings and technologies to recommend to them.
•Operating as the lead point of contact for any and all matters specific to my accounts. Setting appointments with IT Managers to understand their operations and gaps or new technologies that they will have adopted then offer best training solutions that will make the team efficient and increase companies productivity as a whole.
•Overseeing customer account management, including negotiating contracts and agreements to maximize profit. Being a Microsoft partner,Oracle partner and a testing centre among many others would always give me a better leverage over other competitors and would always share with my clients about our partnerships so they are assured of getting authentic training and Microsoft Licencing as well as value for money
•Communication with clients to make sure all of their needs are met and understood and addressed
•Collaborating with various internal departments to ensure that they fulfil all customers request
•Resolving complaints and keeping track of all processes pertaining to clients desires
•Acting as the clients representative in a firm to ensure that their demands are met with a focus on improving the customer experience
•Collecting and analysing data concerning consumer behaviour to understand changing needs
SKILLS
•Impeccable problem solving skills to help resolve customer complaints or needs
•Excellent verbal and written communication skills to communicate product ideas to clients
•strong customer service and interpersonal skills
•Advanced motivational and negotiating skills
•Exceptional skills for analysing client data
•Time management and multitasking skills in order to handle multiple tasks and clients at once
•strong organisational skills and attention to detail.
• EMPLOYER : Kingdom lifestyle Africa
(October 2016 – July 2017)
OCCUPATION : Administration Officer
DUTIES
•Perform administrative and office support activities for multiple Supervisors
•Provide Receptionist services
•Receiving and directing clients
•Fielding phone calls and processing replies on incoming requests.
•Maintained Office data and customers’ accounts
•Quoting Customers
•Disseminate instructions from top Executive to the rest of the subordinates.
•Manning the entire office especially reception area
•Coordination of meetings
•2019 - 2020 - Alpha Developers Administrator
•2021 - CAMFED INTERN
CAREER OBJECTIVE
"To be an integral part of a leading team of the organization aiming to be better and professional in the dynamic business world”
I.T Skills
•CRM,Microsoft Office proficiency: (Word, Excel, PowerPoint, Internet, and Outlook.)
ACADEMIC QUALIFICATIONS
•BACHELOR OF SCIENCE HONOURS DEGREE IN INTERNATIONAL MARKETING 2;1 DEGREE CLASS ( CHINHOYI UNIVERSITY OF TECHNOLOGY)
•ADVANCED “A” LEVEL (MOUNT DARWIN HIGH SCHOOL)
2006-2008
Management of Business A
Accounting C
Geography C
•ORDINARY LEVEL (CHINHOYI HIGH SCHOOL)
2002-2005
9 Subjects including Math’s and English
PREVIOUS RESPONSIBILITIES
•Junior Member Of Parliament(2006-2007) Mount Darwin South
•Head Girl for Mount Darwin High school(2006 -2007)
•Member of Quiz Club Chinhoyi High School
REFERENCES
Mrs Lydia Nheta
Director
Adept Solutions
9 Philips road, Belgravia
Harare, Zimbabwe
Cell : 077*-***-***
E-mail: **********@***********.***
Mr Ray Mutare
Engineer
Kingdom Lifestyle Africa
1624 Impala Drive Extension
Beitbridge
E –mail: ***********@*****.***
Contact this candidate