CURRICULUM VITAE

PRABHU KUMAR SINGH

# *** ******* ******* *********** ********* new town,

Bangalore – 560064.

Phone number : 866*******

Email id:adpi7i@r.postjobfree.com

CAREER OBJECTIVE:

“To be a part of an upcoming industry, where, I can get value and honor for my knowledge and to take the world a step ahead with the help of such a dream company.”

EDUCATIONAL QUALIFICATION:

Course

Institute

Year

Percentage

B.A

Kanpur university

2009

47%

PUC

L.R.L Agrwal inter collage U.P board

2006

50%

SSLC

Bhagwan deen singh inter collage U.P board

2004

55%

WORK EXPERIENCE:

Company : Hinduja Global Solutions (Aetna)

Designation : Senior business analyst

Time Period : From 28th May 2012 –27th April 2018

Company : Serco Bpo

Designation : Customer service executive /Tele caller

Time Period : 10thJan 2011 to 10th April 2012

Company : Exl services pvt ltd

Designation : Senior reporting analyst

Time Period : 30th April 2018 till present

Roles and Responsibility at Hinduja Global Solution:

Designation : Senior business analyst

Worked as Claim Processing Executive at Hinduja Global solutions in Bangalore.

It involves the responsibility of Auditing/Adjudicating Hospital claims submitted by Healthcare providers and processed by Processer and released to QR Quality review

Auditing and adjudication of the same based on the available documentation and clinical information available on the online system and the policy.

Dealing with the claim payments, provider contracts, with correct payment part based on contract between Aetna and providers.

1.Auditing the claims which selected for QR (Quality Review)

2.Adujicating the claims for payment which is more than $10K after auditing and validating correct contract, authorization, CCI benefits, CCR and MCM.

Roles and Responsibility at Serco Bpo :

Designation: CSE

Attending Calls from customer and resolving the quires on products.

Resolving the customer’s quires on product details. Take down the complaints from customer.

If any incorrect payment deduction and network issue resolve the quires at set target of 120 seconds.

Designation: TC

Contacting customers through call and confirming about payments and bills.

Calling to customers and confirming correct billing address and generating the bill for customer on correct address.

Assisting to customer on electornic bill benefits of saving time and paper.

Reconfirming after dispatched the bill to customer address after TAT of delivery date.

ACHIEVEMENTS :

Maintaining and achieving the SLA for monthly targets.

Received the TOP GUN award from the organization.

COMPUTER PROFICIENCY:

Applications : MS Office and Internet

Tyiping speed : 40 wpm at 96&accuracy

Operating System : Windows XP/2003/2007

STRENGTHS:

Positive attitude and hardworking.

Excellent analytical skills.

Good team facilitator,

Well disciplined and organized.

PERSONAL DETAILS:

Name : Prabhu Kumar Singh

Father’s Name : Ramesh Chandra Singh

Permanent address : # 247 janatha colomny puttanhalli Yalahanka

Newtown Bangalore -560064.

Date of Birth : 4th oct 1989.

Hobbies : Playing cricket

Gender : Male.

Languages : English, Hindi, Kannada.

Skype Id : Prabhu.blr64

DECLARATION

I hereby declare that the above details furnished are true to the best of my knowledge. If given an opportunity I will discharge my duties to your organization.

Date:

Place: Bangalore (PRABHU K. SINGH)

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