Customer Service Representative
Resume:
BUKOLA AMODU
***********@*****.***
SUMMARY
• Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Passionate about building strong customer relationships as well as creating solutions for customers to drive loyalty, retention and revenue.
• Dedicated and focused Professional customer service representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals, seeking a role of increased responsibility and authority.
• Detail-oriented, efficient and organized professional accountant with extensive experience in accounting systems covering many financial areas such as accounts and bank reconciliation, laws, cost control principals, Journal and ledger preparation and analysis, financial statements, budgeting, auditing practices, payroll preparation, handling of cash, and taxation.
• Extensive knowledge of the use of Microsoft Office Applications such as Word, excel, Access, Visio and PowerPoint. Basic knowledge of QuickBook is an added skill. SKILL SETS
Excellent communication skills with a high level of organization. Detail oriented with strong work ethic. High competency level on computer and software skills compatible with job responsibilities. Expertise in the use of Microsoft Office Applications such as MS word, Excel, Powerpoint, and Access. Excellent administrative writing and data entry skills. WORK EXPERIENCE
Customer service representative (CSR II) September 2020 – Till Date Teletech-State of Texas/Progressive project
Responsibilities
• Resolution of customers' complaints in a timely and effectively manner in accordance with company policy
• Handled large volume of calls on a day to day basis with a sense of calm and good work ethics
• Ensuring that customers are provided with accurate and up- to- date information about their benefits
• Maximizing customer satisfaction by collaborating with team members to resolve diver’s issues.
• Worked to understand the need of each callers in order to be able to proffer adequate resolution
Accountant Dec 2011 – Mar 2018
Nigeria Christian Pilgrim Commission, Abuja, FCT, Nigeria Responsibilities
• Used accounting software to issue tax returns and prepare consolidated reports.
• Trained new employees on accounting principles and company procedures.
• Resolved financial and tax issues and maximized customer satisfaction scores.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Provided journal entries and performed accounting on accrual basis.
• Supported monthly reporting analysis to achieve validation of internal reports and to reconcile Bank statements and cash balances.
• Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
Company Accountant October 2007– November 2011
PaulMAc Publishers Limited, Osogbo Osun State, Nigeria Responsibilities
• Performed advanced reviews of business operational trends and expected obligations to prepare accurate forecasts.
• Collected and reported monthly expense variances and explanations.
• Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
• Calculated payroll deductions by accurately using Microsoft Excel and processed payroll to meet preset requirements.
• Used accounting software to issue tax returns and prepare consolidated reports. Customer Service Sales Representative October 2006– September 2007 PaulMAc Publishers Limited, Osogbo Osun State, Nigeria Responsibilities
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Collaborated with Company production representatives and company customers to set up optimal delivery schedules.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
EDUCATION
MBA Upper credit, Business Administration- 2009 - June 2011.
(Awarded Certificate Feburary 2012)
University of Ilorin, Kwara State, Nigeria
BSC (Hons) 2:1, ACCOUNTING - 2001 - December 2004. University of Ilorin, Kwara State, Nigeria
GCE (Social Science) Passed, October/December 1999 Government Secondary School,
Ilorin, Kwara State, Nigeria
REFERENCE:
• Available on rquest.
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